No internet connection
  1. Home
  2. Support

When I try to open Sound Flow, it opens second icon but the edit micro window does not open

By Mohamme Alkhonaizi @Mohamme_Alkhonaizi
    2023-05-26 12:09:09.782Z

    When I try to open Sound Flow, it opens second icon but the edit micro window does not open

    System Information

    SoundFlow 5.4.0

    OS: darwin 22.4.0

    ProductName: macOS
    ProductVersion: 13.3.1
    BuildVersion: 22E261

    Steps to Reproduce

    1. Uninstalled then reinstalled
    2. restart
    3. loged out then loged in
    4. gave the app security accsess to my computer

    Expected Result

    Actual Result

    Workaround

    Other Notes


    Links

    User UID: 6oFkkfcAvNNwQ3hdQMErp8lJRBt2

    Feedback Key: sffeedback:6oFkkfcAvNNwQ3hdQMErp8lJRBt2:-NWMxbIWZzYLe2Cc5dDp

    Feedback ZIP

    • 3 replies
    1. Thanks, @Mohamme_Alkhonaizi for reporting this here.
      I'll take a look at your log files.

      Can you elaborate a bit on this - I'm not sure I understand what you mean by "opens second icon":
      it opens second icon but the edit micro window does not open

      Could you share a screenshot or a screen recording of what's going on?

      1. Looking through your log files, I don't see anything wrong or out of the ordinary.

        1. Did you recently change monitor layouts by any chance?

          It could be that what you're seeing is that the Editor window opens off screen.
          Please see here for details on how to potentially fix this. Note that you need to first quit SoundFlow entirely before running this.