I cannot set a desk to show up in my stream deck device
I cannot set a desk to show up in my stream deck device
System Information
SoundFlow 5.4.2
OS: darwin 20.6.0
ProductName: macOS
ProductVersion: 11.7.2
BuildVersion: 20G1020
Steps to Reproduce
- I've connected my stream deck device to my computer and the sound flow app have detected it. It's seens ok
- But, when I select a deck and press the button Show desk, with my device selected in the dropdown menu, it does nothing in the devices, just the sound flow logo shows in the device. Before, it works before but after a long time without using it.. I don't know what happen.
Expected Result
The desks show up in my stream deck device
Actual Result
Nothing
Workaround
No yet.. I tried different USB ports, first it was connected to a hub and then directly to the computer. Thak you
Other Notes
Links
User UID: IJd7CwrhH9OsIxsmJIICAeVBUQc2
Feedback Key: sffeedback:IJd7CwrhH9OsIxsmJIICAeVBUQc2:-NYj2a0oqFgqiZzwjnXY
Kitch Membery @Kitch2023-06-26 18:46:37.674ZThis 99% of the time is due to the Stream Deck device restarting because it temporarily is lacking enough power delivered on the USB bus.
Please try to connect the device directly to your computer (no hub or adapter), not as a solution, but as a first troubleshooting step. If that works, you know that it's the hub/adapter/power delivery.
Also, be sure to read the article at the following link on Troubleshooting Stream Decks https://soundflow.org/docs/help/stream-deck
- In reply toBilal_Bloughbiri⬆:Kitch Membery @Kitch2023-06-26 18:49:27.364Z
If you have already tried other USB ports it might be worthwhile quitting SoundFlow from the SoundFlow icon up by the clock and then restarting SoundFlow from the applications folder to see if that resolves the issue.