No internet connection
  1. Home
  2. Support

When Soundflow is active, Pro Tools won't launch. The icon keeps jumping and does not open. I have to Quit Soundflow and relaunch PT. Once PT is opened, I can open Soundflow and it works (altough, it

By Claudio Ferrari Jr @Claudio_Ferrari_Jr
    2023-07-20 16:37:59.893Z

    When Soundflow is active, Pro Tools won't launch. The icon keeps jumping and does not open. I have to Quit Soundflow and relaunch PT. Once PT is opened, I can open Soundflow and it works (altough, it freezes when I use some Audiosuite commands from SF)

    System Information

    SoundFlow 5.4.3

    OS: darwin 21.6.0

    ProductName: macOS
    ProductVersion: 12.6.7
    BuildVersion: 21G651

    Steps to Reproduce

    1. I start my Mac (Monterey 12.6.7)
    2. Soundflow is set to launch automatically with the OS
    3. I try to open Pro Tools
    4. Pro Tools Icon keeps jumping but does not open
    5. Message appears on top of the window by Soundflow "Could not click to open Automation Window (Automation Line 90)"
    6. I quit Soundflow
    7. Pro Tools now launches normally

    Expected Result

    Actual Result

    Workaround

    I have to Quit Soundflow and open it again once Pro Tools is opened

    Other Notes

    When I click on the LOG window it shows:

    [Backend]: Unexpected MIDI byte: 248

    this message keeps repeating on the Log Window

    Links

    User UID: oAq3A2jdjFUZbQbktQkUkckthGn1

    Feedback Key: sffeedback:oAq3A2jdjFUZbQbktQkUkckthGn1:-N_o9_ab3-16Bt5ZUMmc

    Feedback ZIP

    Solved in post #5, click to view
    Reply
    • 7 replies
    1. Chad Wahlbrink @Chad2023-07-20 17:15:57.379Z

      Hi Claudio,

      I'm sorry to hear you're having a technical issue with SoundFlow. This is likely an issue with using Pro Tools launching/activating as a trigger for one of your macros. Could you try turning off any "Application Triggers" for Pro Tools?

      Specifically, it seems like the issue is likely from a Trigger on the "Auto Match Latched Controls" preset under the "Automation Windows Buttons" command.


      Let me know if you can toggle the App Activation Triggers off and whether or not that solves the problem you are seeing.
      Reply
      1. In reply toClaudio_Ferrari_Jr⬆:
        Christian Scheuer @chrscheuer2023-07-20 18:03:59.547Z

        Hi Claudio,

        This appears to be an issue related to MIDI messages from certain devices. Please upgrade to this preview build of SoundFlow 5.4.4 which has a fix for this:
        Pro Tools doesn't launch after installing Soundflow #post-27

        This will come out in SoundFlow 5.4.4 very shortly.

        Reply
        1. CClaudio Ferrari Jr @Claudio_Ferrari_Jr
            2023-07-20 19:24:09.261Z

            Hi Christian and Chad, thank you for your quick response!
            As Chad suggested I disabled the Pro Tools triggers and apparently it worked. I say apparently because something was still wrong. Let me briefly explain.
            Before I found that Soundflow was the 'cause' for PT not opening, I thought it could be some plugin issue (update) so I decided to update everything. The problem is, it was taking sooo long to install even some basic and small plugins wich I know very well and usually doesn't take that long, like the Sonnox Oxford EQ. Even some light App Store app was taking hours to update. I then decided to close Soundflow and immediatly things were going a lot faster (normal, I would say). Then I found that the problem was on Soundflow.

            After removing the PT triggers as Chad suggested, I installed the SF 5.4.4 Preview and now everything is working correctly. I even tried to install another plugin again and it now installs at normal speed.
            Do you think this MIDI messages could be the fault to my installation issues? Or this could be related to the script that had the PT Trigger?
            That had me worried, everything was working smoothly and then suddenly don't. I have a Mac Pro 2012 64GB RAM and never had problems with things so slow. Could a macro affect something like that?
            Again, thank you for the support

            Reply
            1. Christian Scheuer @chrscheuer2023-07-20 19:27:29.436Z

              Do you think this MIDI messages could be the fault to my installation issues

              Yes, this is most likely the issue. It was a bug in SoundFlow that was fixed in the version you just installed :)

              ReplySolution
              1. CClaudio Ferrari Jr @Claudio_Ferrari_Jr
                  2023-07-20 19:29:14.289Z

                  Oh I see! That's good news!
                  Thank you for your support Christian and Chad!

                  Reply2 Likes
                  1. In reply tochrscheuer⬆:
                    CClaudio Ferrari Jr @Claudio_Ferrari_Jr
                      2023-08-03 23:47:05.394Z

                      Hi Christian
                      Should I download the 5.4.4 stable version from the website or should I keep the preview version you sent me? The newest version on the website is July 20th, about the same day you replied this post. I'm a bit confused hehe. Thank you

                      Reply
                      1. Christian Scheuer @chrscheuer2023-08-04 08:50:45.644Z

                        Hi Claudio,

                        Yes, please download the stable version :)

                        Reply
                ReplyAdd progress note