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Problem with 'Recall Track Preset on Selected Track' when I try to apply it to auxiliary tracks

By Daniel Suárez @Daniel_Suarez
    2023-07-24 20:47:57.759Z

    Hello, I have a problem with 'Recall Track Preset on Selected Track.' It works perfectly when I use it with audio tracks. However, with auxiliary tracks, it only works sometimes the first time I execute it. Sometimes it works, but most of the time, it doesn't, and even if it worked once, it doesn't work anymore after that. I've been trying to program macros with commands to import track presets on aux tracks for a week, and I just can't figure it out. I'm desperate.

    • 7 replies
    1. S
      SoundFlow Bot @soundflowbot
        2023-07-24 20:47:58.911Z

        Thanks for contacting SoundFlow support.

        Please note, that the best way to get help with a script, macro or other content installed from the Store or content that you've made yourself, is to select the script/macro, then click the red Need help button, and then click "Get help with this script or macro".
        By using this method, we will get access to more information and so should be able to help you quicker.
        You can read more about how this works here: bit.ly/sfscripthelp

        If you're seeing an error that isn't related to scripts or macros, and you think this is a bug in SoundFlow, please file a Help/Issue bug report.
        You can see how to do this by going to bit.ly/sfhelpissue

        1. In reply toDaniel_Suarez:
          Kitch Membery @Kitch2023-07-24 21:00:49.804Z

          Hi @Daniel_Suarez

          Thanks for reporting this. Is there an error message that you are seeing?

          The workaround script in the following post, may fix the issue for you.

          I'll log this internally so we can get if fixed in the Pro Tools package. :-)

          1. D
            In reply toDaniel_Suarez:
            Daniel Suárez @Daniel_Suarez
              2023-07-24 21:21:02.199Z

              This is the error message:

              Could not open popup menu (Recall Track Preset
              24.07.2023 23:18:46.10 [Backend]: on Selected Track: Line 7)
              popupMenu.open.fromElement requires an element
              SoundFlow.Shortcuts.AXUIElementException: Couldn't get count of attribute 'AXChildren' of element with title '', role '': kAXErrorInvalidUIElement
              at SoundFlow.Shortcuts.AXUIElement.GetSubElementsImpl(String attribute, Int32 maxCount) + 0x344
              at SoundFlow.Shortcuts.AXUIElement.GetSubElements(String attribute, Int32 maxCount, Boolean ignoreEmptyShells) + 0x10
              at SoundFlow.Shortcuts.Ax.AxNodes.AxPtTrackTitleButton.GetUIElement() + 0x93
              at SoundFlow.Shortcuts.Ax.AxNodes.AxElement.LoadUIElement() + 0x1b (AxPtTrackTitleButton)

              << Command: Routing Bus Recall [user:clk4taup9000dy0103u26gewc:clkhaj8dx0004ve108xokylao]

              24.07.2023 23:18:47.31 [Backend]: [SF_FIREBASE_WS]: Sending keep-alive

              1. Thanks for posting the log here, Daniel.

                It's better if you follow the steps the SoundFlow Bot outlined in the first answer on this post, since we'll then have access to your entire log file and other important configuration. Just a little excerpt is rarely enough for us to fully understand what's going on.

                Here's how to do it:
                soundflow.org/docs/help

                Were you able to follow the steps Kitch outlined here to try to fix the issue?
                Problem with 'Recall Track Preset on Selected Track' when I try to apply it to auxiliary tracks #post-3

              2. D
                In reply toDaniel_Suarez:
                Daniel Suárez @Daniel_Suarez
                  2023-07-24 21:23:38.601Z
                  1. D
                    In reply toDaniel_Suarez:
                    Daniel Suárez @Daniel_Suarez
                      2023-07-24 21:27:30.384Z
                      1. D
                        In reply toDaniel_Suarez:
                        Daniel Suárez @Daniel_Suarez
                          2023-07-24 21:30:27.928Z