Lost or intermittent internet connection bricks pro tools and DADman
My internet connection at my studio was intermittent yesterday. The result of lost connection was that Soundflow totally bricked pro tools and DADman (the two apps I have decks controlling specifically). I had about an hour of downtime with clients in the studio while I tried to figure out what the heck was happening.
Soundflow would not even let me click on the 'login' bar in the main page.
There should be some way for intermittent or short lost connectivity to NOT completely disable or freeze my whole setup.
Christian Scheuer @chrscheuer2023-09-10 18:37:41.454Z2023-09-10 19:05:52.317ZHi Peter,
I'm very sorry to hear that you had these issues. Please send us a Help/Issue report so we can take a look at your log files.
Please also provide as many details as you can. What do you mean by saying it "bricked pro tools"? Were you having trouble using Pro Tools without SoundFlow or just when controlling it from SoundFlow? And what did those problems look like more concretely?
Christian Scheuer @chrscheuer2023-09-10 18:37:50.970Z- Christian Scheuer @chrscheuer2023-09-10 18:38:29.826Z
In terms of DADman, was this because you were using the MOM Deck by @Andrew_Scheps? Or can you provide more details of what you were experiencing with DADman?
- Christian Scheuer @chrscheuer2023-09-10 18:42:16.873Z
Can you also provide some more information on how your decks are set up? Are you using the iPad/Android app or Stream Decks? Any details you can add would help us get the full picture of what went wrong.
- In reply tochrscheuer⬆:PPeter King @Peter_King
OK. I'll open a help/issue report. Too many questions to answer separately here.
- SIn reply toPeter_King⬆:SoundFlow Bot @soundflowbot
This issue is now tracked internally by SoundFlow as SF-908