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macOS Sonoma: Running the command to open Peripherals, I/O Seup, Playback Engine, Preferences brings up an error message.

By Dean Landon @Dean
    2023-09-18 17:38:32.891Z

    Running the command to open Peripherals, I/O Seup, Playback Engine, Preferences brings up an error message.

    System Information

    SoundFlow 5.4.8

    OS: darwin 23.0.0

    ProductName: macOS
    ProductVersion: 14.0
    BuildVersion: 23A339

    Steps to Reproduce

    1. With PT opened, I run the command to open the Peripherals, I/O Seup, Playback Engine or Preferences window.
    2. The windows open, but immediately afterwards, I get an error.

    The error message is: Pro Tools Peripherals failed. Soundflow.Shortcuts.AXUIElementException: kAXErrorCannotComplete

    Expected Result

    I should be able to launch these windows without an error.

    Actual Result

    The windows will open, but I get an error message.

    Workaround

    None

    Other Notes

    Links

    User UID: S45xHsbBfQb9iI0ItOGS2OnVpod2

    Feedback Key: sffeedback:S45xHsbBfQb9iI0ItOGS2OnVpod2:-NedMpZIK0sHpTS_N2I1

    Feedback ZIP: 1yKwf4BAAsvoNkZdNh3OaSpriqYD3UoLI8qaMfMyJQYEhVWTMa8LFm7bzfiLUVdoJCKsdUXI6flSH0ni38w3JWUYAkwDCgKI2ZKS0OglzuHfB9iffhqLV4JoEVG1ALDbmUerjEQXS7ujwDhkTNIWY832eh5l+mpgq1WTMPjmGdq7V0HghrVLCfArUiVjIU/6hOpqEs9os8v0wENc4OkDUt1jPov0EEIBvYLvanI1Exv6ln48fs56KBPmXvcZ5Aq01RLS4KI/wG8mMjdn8jcWktiGGWXtVxklQIa2ljPhqwv671Q9HmPG6CBQgHXdgugezF60BykSJyQPLIZ7OruR0g==

    Reply
    • 13 replies
    1. D
      Dean Landon @Dean
        2023-09-18 17:39:41.724Z

        Here's an example of my Macro.

        Reply1 Like
        1. D
          In reply toDean⬆:
          Dean Landon @Dean
            2023-09-18 17:40:27.122Z

            Here's the error message.

            Reply1 Like
            1. D
              In reply toDean⬆:
              Dean Landon @Dean
                2023-09-18 17:43:26.822Z2023-09-18 17:50:04.023Z

                I get the same error when Committing a track. or Duplicating a track.

                Reply1 Like
                1. In reply toDean⬆:
                  Christian Scheuer @chrscheuer2023-09-18 18:23:45.710Z

                  Thanks, Dean! I see some patterns in the issues you are seeing. Let's cap the reports on perhaps one more, because they most likely are all related - then I'll let you know if we need more details as we get closer to working with Avid on this :)

                  Reply
                  1. DDean Landon @Dean
                      2023-09-18 18:42:39.489Z

                      Hi Christian, could you please elaborate on : cap the reports on perhaps one more? :) Thanks

                      Reply
                      1. Christian Scheuer @chrscheuer2023-09-18 19:34:22.127Z

                        I meant - no need to send in more reports (maybe perhaps just one more, if you feel like it) - as I see patterns in the ones you've already shared, so it might not be worth your time until we've addressed the core issues that are already seen in your already filed reports.

                        Reply
                        1. DDean Landon @Dean
                            2023-09-18 19:38:09.278Z

                            Got it, when I get back to the studio, I'll see if I can scoop up one more error.

                            Reply1 Like
                            1. In reply tochrscheuer⬆:
                              DDean Landon @Dean
                                2023-09-18 20:02:35.770Z

                                Here's an extra bug report, Christian.

                                Thanks!

                                Reply
                          • S
                            In reply toDean⬆:
                            SoundFlow Bot @soundflowbot
                              2023-09-18 18:24:16.253Z

                              This report was now added to the internal issue tracked by SoundFlow as SF-913

                              Reply
                              1. In reply toDean⬆:
                                Kitch Membery @Kitch2024-03-07 22:14:29.962Z

                                Hi @Dean,

                                I'm pleased to let you know that SoundFlow now supports using Pro Tools on macOS Sonoma.

                                To get full Sonoma support, SoundFlow 5.7+, Pro Tools 2024.3+ and macOS Sonoma 14.3+ are required.

                                You can download SoundFlow 5.7.0 today from our website at https://my.soundflow.org

                                Read more at https://soundflow.org/docs/getting-started/install-soundflow/system-requirements](https://soundflow.org/docs/getting-started/install-soundflow/system-requirements)

                                Reply
                                1. DDean Landon @Dean
                                    2024-03-13 19:28:34.454Z

                                    Hi Kitch,

                                    Thanks for the update, but I'm still seeing the iPad blank screen issue. I submitted a bug report a few days ago.

                                    Reply
                                    1. Kitch Membery @Kitch2024-03-13 19:33:51.113Z

                                      No worries Dean.

                                      From your recent bug reports, It looks like we're tracking the issue. You'll be informed once we find a solution.

                                      Thanks for your patience :-)

                                      Reply
                                      1. DDean Landon @Dean
                                          2024-03-13 19:39:06.168Z

                                          Looking forward to it, Kitch. Let me know if you need extra info...

                                          Thanks!

                                          Reply1 Like
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