My streamdeck is always freezing
My streamdeck is always freezing
System Information
SoundFlow 5.4.8
OS: darwin 21.6.0
ProductName: macOS
ProductVersion: 12.6
BuildVersion: 21G115
Steps to Reproduce
- I open soundflow
- I start to premix the dialog
- I open some plugins
- And random the screen of my streamdeck freeze and nothing work anymore
Expected Result
that I am able to use my streamdeck
Actual Result
it's random but after like 15min my streamdeck stopped working
Workaround
nope
Other Notes
At my day job, we run old high sierra system and my streamdeck work perfectly thats weird it never crashed like this
Links
User UID: V8g8xixg71OJLF2pmPuSWw9YEW52
Feedback Key: sffeedback:V8g8xixg71OJLF2pmPuSWw9YEW52:-NhTN_I51cKg7LVvF2DK
Feedback ZIP: vxb886pwcJFaiF2ltoQ0QTtQ60y3X+fA7S+o76JsNMJLyZSuWLw9KSjPVGFZ+w1mC1sEwCmc+xp7w3u5ZQdlJlOH8HFvoi4QxchmasEFhfcBrvsTdWAps7cx8RGTyCBlXnv5R5pQsyRVD9hq1a7Yz1UnjRXdYWMaUM11URFdcdmqivap3Uax0dLi3CmH1bvIL1sW2A5YI1JX03eT+w8vPDXNVvrtKJ3ovkWwJkTDedDFm/x35F98Ph6rBEo3cLriuy4aJvfmV3Wk3MSNfCQifMWi0vi71kAtZpb5e0fIHQzyh5ZvzMqbu51xN7YunXhXgWDvt5GLRuys1BZefSwhrrRNjYhFXizg27xvrRVBSps=
Kitch Membery @Kitch2023-10-23 21:16:45.933ZI'm sorry you are experiencing this issue.
99% of the time these kinds of issues are due to a lack of power delivery to the device. Please see the following article for more information plus some troubleshooting steps:
https://soundflow.org/docs/help/stream-deck- SSimon Charron Ducharme @Simon_Charron_Duchar
Yess my stream deck is connected into a hub, should I plug it directly in my Mac USB port ?
Kitch Membery @Kitch2023-10-24 22:13:34.599ZYes, you should try that as a troubleshooting step.
Please see the link I shared in the previous reply for further troubleshooting. :-)