SoundFlow freezes when using CS Control and Stream Deck Plus

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Hey @robertsorling,
Sorry that you're having trouble with CS Control.
To get a better understanding of the issue, run CS Control again, and after it fails run the "Collect User Logs" command inside of the CS Control package.
This will place a .zip file on your desktop.
Upload it to your preferred file sharing service (DropBox,Google drive, etc) and post the link here.
If you could also provide a screen recording that would be helpful too.

Nothing seems out of the ordinary at first glance.
Just checking:
Did you set up your Stream Deck+ via the SF menu?

I used the SD+ for a while in the Stream Deck App when I got it but not anymore. Since I migrated it to SoundFlow I keep the SD app closed. Yes, I've set it up via the "Set up Stream Deck" in the SF menu.
I tried now to unistall the SD-app just to be sure it's not somehow running in the background. Still no luck.

I've updated the app to V 1.05.
Please update and let me know if things are working.
If not could you gather and post the use log files again?
Thanks!

Hi, thanks for being on it! I updated to 1.05 but I am sorry to say that it is showing the same behaviour.

https://www.dropbox.com/scl/fi/jmrrykbt7mrhsfzk46i02/Robert-S-rling-CS-Control-User-Files-2023-11-17-23-17.zip?rlkey=j1g687yo77m58thasber0gxov&dl=0

I don't know if it helps but I made a screen recording of the problem.

Let's make sure that your stream deck+ is working with SF - just to rule out any bugs with SF or the Stream Deck+ driver.
Follow the directions in the pictures below and confirm that the knobs are working properly.
If they are working we should probably schedule a Zoom meeting to see if we can find the issue.
Again, thanks for your patience!

Hey!
Tried it, all of the four commands above are working as expected.

Hey Chris, thanks for the chat - I'm really greatfull you took your time.
So, before trying anything else I tried the "CS Control SD+ Deck (No Parameter Labels)" in the new CS Control Updade (1.08) - and it (knock on wood) seems to be working! :)

For your info - the original CS Control SD+ Deck with labels still has the issue with freezing SoundFlow. And the weird thing with SoundFlow not fully closing down when quiting from the menu bar is still an issue, even after a full reboot of my computer.

Again, thanks!

Robert,
I think I missed the obvious problem. According to SoundFlow’s requirements Pro Tools must be set to English:
https://soundflow.org/docs/getting-started/install-soundflow/system-requirements
Could you try running the original CS Control SD+ deck with Pro Tools set to English?

Pro Tools was in English already but OS was in Swedish. I switched the OS to English and voilà - now it works! I feel a little embarressed - historically that's a common problem. Don't know why or when I decided to switch to Swedish.

And yes, the problem with quitting SF from the menu also seems to be solved!

Thanks Chris, been using CS Control with my SD+ a few days and it's brilliant! Great work! :)