No internet connection
  1. Home
  2. Support

Intermittent Pro Tools/Avid S6/Soundflow Issue

By Bill Higley @Bill_Higley
    2024-01-29 15:58:45.922Z

    Intermittent Pro Tools/Avid S6/Soundflow Issue

    System Information

    SoundFlow 5.5.4

    OS: darwin 22.6.0

    ProductName: macOS
    ProductVersion: 13.6.3
    BuildVersion: 22G436

    Steps to Reproduce

    The following was originally a direct email from me to Christian as requested by Avid support:

    I'm experiencing an intermittent issue that I believe to be an Avid Pro Tools/S6 problem, but since it involves Soundflow, Graham Lewis from Avid made that request that I email you directly about it.

    I'm currently running Pro Tools 2023.12, Eucon 2023_11_0_121, Soundflow 5.5.4 on macos Ventura 13.6.3. I have several Soundflow macros that change the mute status on Pro Tools Aux Input and Audio Tracks. Playback "PB" mutes the Aux Inputs "MICS 1-3", that are my external microphone preamps, routed through the AD of the MTRXII to Digilink. Just to clarify, Digilink is feeding the Aux input, not the direct output of the MTRXII AD. Rehearse "REH" and Record "REC", unmutes those Aux Inputs. I've discovered that intermittently, when switching from PB to REH or REC, even though the mute buttons on both the S6 and the Pro Tools mix window show MICS 1-3 as being unmuted, I do not actually hear live signal from the microphones until I physically touch the corresponding faders on the S6. This behavior occurs regardless if the macro is triggered via my Stream Deck or from the Soft Keys on the Master Module of the S6.
    I haven't tried converting the macros to a script because I want to maintain the ability to easily and selectively turn on or off the function for M1-3, depending on how many microphones I'm actually using for the session. Please let me know if you need any more information.

    Expected Result

    I should be able to hear audio from the aux inputs that are unmuted.

    Actual Result

    Intermittently, I do not hear audio until I physically tap the faders of the S6.

    Workaround

    Tap the S6 faders

    Other Notes

    As previously stated, since both the S6 and Pro Tools visually indicate that the Aux Inputs are unmuted, I believe this problem lies with Avid. Avid however, does not.

    Links

    User UID: ffOQxGthnwRyihQfBqeQzvnMgeg2

    Feedback Key: sffeedback:ffOQxGthnwRyihQfBqeQzvnMgeg2:-NpKwRcR939RvqM8bCBf

    Feedback ZIP: 0yuDzp7AwK33FpoWcG5FZQgm6KqjACEnZenB4MwPdH9xyr+Pv3zOMMm9DjQCR2Wl9iMUjGUBp2AYGDhRBEx0VTbDrSx95s2HrG1GJbUJnx1IC42c8HK0mjlNnAS5rkJ3w9yFU8WENQB/WPVAGYQybtZRABReW1RKg0ZqIl/fTlTIvhjd1gslL+rmmoqNDm7TyNRdlH7UVGZ5uDyIkwWLAtwg93FkA25HPXsbFAjKhNY4nYR86iIGZLDybaL3Wlq3+yh6ypKkCwogVxoyMenKR4Fr/MESp2lcV1jTjh9V5Jhw3hzXbKqm8iZxd8gWHcAOPQEYTRNnfMm8m661uxzJqg==

    Reply
    • 8 replies
    1. Christian Scheuer @chrscheuer2024-01-29 17:46:28.908Z

      Hi Bill,

      Thank you. Can you clarify when you talk about the soft keys is this triggering a Eucon command or a SoundFlow command?

      Can you narrow this down to only happen when triggered by/via SoundFlow or does it also happen directly from your Eucon console?

      Reply
      1. B
        In reply toBill_Higley⬆:
        Bill Higley @Bill_Higley
          2024-01-29 18:21:18.624Z

          Hi Christian,

          It's a SoundFlow command. I've uploaded a screenshot of the first page of each macro in question. I have screenshots of the rest of each command if you're interested. Also, as stated in the original report, it doesn't matter if the command is triggerd via my Stream Deck or the S6 Soft Keys.

          Reply
          1. In reply toBill_Higley⬆:
            Christian Scheuer @chrscheuer2024-01-30 03:25:55.557Z

            Hi Bill,

            Thank you for the details. I agree with you that this is not something SoundFlow can control. All we do for the Mute/unmute track macro is forward a "button click" message to Pro Tools. If that message does not correctly do something inside of Pro Tools, that would be outside of what we could fix on our end.

            Reply
            1. Christian Scheuer @chrscheuer2024-01-30 03:28:54.485Z

              Of course, the shorter of a macro you can build to reproduce the issue, the easier it would be for Avid to track this down.

              Reply
              1. BBill Higley @Bill_Higley
                  2024-01-30 15:44:03.326Z

                  Thanks for the fast turnaround on this and I'll forward to Avid. Honestly, the problem is very intermittent and I've already built the fader touch into my muscle memory, so it's not that big a deal. The only thing I thought that might make a difference is to add a small delay after the initial disable group command, before the mute commands. Is there a way to add that to a macro? I did a bit of hunting, but came up empty.

                  Reply
                  1. Christian Scheuer @chrscheuer2024-01-30 20:23:26.659Z

                    Yea for sure. You can use the "Wait" action - in the macro editor, click Add Action and type "Wait" to search for it. Allows you to specify a time to wait in milliseconds.

                    Reply
                    1. BBill Higley @Bill_Higley
                        2024-01-30 20:27:14.006Z

                        Thank you. I had been searching for "delay". I'll give it a go and see if there's any difference.

                        Reply
                • B
                  In reply toBill_Higley⬆:
                  Bill Higley @Bill_Higley
                    2024-02-05 20:10:31.311Z

                    Although it doesn't explain why the S6 and Pro Tools indicated the Aux inputs were unmuted when they weren't, adding a "300ms Wait" command to my macro seems to have fixed the problem. I've reported the same to Avid. Thank you again for your help.

                    Reply1 Like
                    ReplyAdd progress note