iPad disconnected suddenly and randomly. Returns to "Select a server" window
iPad disconnected suddenly and randomly. Returns to "Select a server" window
System Information
SoundFlow 5.4.3
OS: darwin 22.6.0
ProductName: macOS
ProductVersion: 13.6.3
BuildVersion: 22G436
Steps to Reproduce
- Unable to reproduce consistently. This happens at random times throughout the day or week
Expected Result
Actual Result
Workaround
Other Notes
Set the router's Lease settings anywhere from 1 week to permanent, no change in consistency from this. Sometimes the iPad reconnects to the server on its own, sometimes we have to go in and reselect the computer in the available devices window.
Links
User UID: NVXtx9dmm5gi25XXgkCYLg4HySr1
Feedback Key: sffeedback:NVXtx9dmm5gi25XXgkCYLg4HySr1:-NpMtCqeO4pz84w3wmBd
Feedback ZIP: 0ZYAOba4H/KayCG74B/J29sO6ryWBb+RT8qbA3V+ioRgxnDj9UDSCuu5DJlBMK5cYnaa6T2TAL0l0hLKMfzBMnWOXncNS0382G1TiIejo9bb+4msBdez2Zh4yfPTTwueFcAHRXl/OwER8JzfCbGehxpQBEG9mftanhxOV4u7qk2JgpKbJQaYFCyfQ2jpjRk8BoFu4XPn7xufWDT6P7L75atktcEs9qtP42t6+XbCutFsGMr7+2naN6WvzbTzi0bz00nwsjx7Jj4te3Mx3CNUNHxnQ0SSVykZ2ZA5z3szusKlUPmTtrpPfnOJbjDtLQj8U8Bepm090DXjAroJSxfY6w==
Christian Scheuer @chrscheuer2024-01-30 03:31:39.746ZHi,
Thanks for reporting this. SoundFlow's iOS app currently relies on "Bonjour" (zero config) messaging to figure out if the connection is still active to a SF Mac computer.
There's been quite a few reports of similar behavior to what you're experiencing here, which has led us to believe that it requires a redesign of the way connections are made between the iOS and Mac apps to fully fix this issue. We've scheduled work soon to hopefully fix this.
I'll add this report to our internal tracking issue.Besides ensuring that your computers and devices all have static DHCP addresses, I don't believe we have many other alternative options for troubleshooting or fixing this at this point.
- WWide Blue Sky @Wide_Blue_Sky
Have there been any updates regarding this issue? One of our iPads has started to drop more consistently, sometimes every few minutes. Even after assigning static DHCP addresses
Christian Scheuer @chrscheuer2024-08-25 12:18:58.653ZHi!
There's one more workaround/solution we've found to potentially help with this. If you connect the iPad via USB and set it to flight mode, this should force the iPad to connect its network over the USB cable instead of via wifi, thus making the connection more reliable. In some cases, we've seen this have a bit of a degrading performance for image loading, but once images are cached on the iPad, it should be as fast as through other means.
- WWide Blue Sky @Wide_Blue_Sky
Thank you! I will try this out!