No internet connection
  1. Home
  2. Support

Stream deck Mk2 Setup

By Fionán Higgins @Fionan_Higgins
    2024-02-20 10:39:00.539Z

    Stream deck Mk2 Setup

    System Information

    SoundFlow 5.5.3

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H2026

    Steps to Reproduce

    1. Attach stream deck
    2. open soundlfow app
    3. click set up stream deck
    4. Under "Stream Deck devices" it says Done
    5. Click Go back /Use Stream deck App
    6. Click use your devices directly from soundflow
    7. Back to first page where it says Congratulations...but no listing of device

    Expected Result

    Stream Deck should appear in the expected list of decks

    Actual Result

    No stream deck is available

    Workaround

    None

    Other Notes

    Links

    User UID: ixBGmeHHmFYxhMBS31txtb6RC0q1

    Feedback Key: sffeedback:ixBGmeHHmFYxhMBS31txtb6RC0q1:-Nr55EBasurpj3Pv6kZM

    Feedback ZIP: kqSqsAFnqLmXr9DPqAl83zs4vnpYAmKtvYGEV+jqRk0I0uvFlEBISGXsgHjG0mW1gRJJ5eeYTScfqCi11HR3OOonp0byirB26EQNuSIv0OimHJwqKDSAms3a7zwpLXh7Clc/4u8TDAoIj1UsbGeu/R7FnWubwthnVtQg5gKZGVLHRB03pEc1/I+8IRcbUlUUdydaI55EIC/dbRkVHattJER47G5gBiJhUZpvuTdT43jeX3AshUBMi4jSM+HxhTpQkMa3ON+6wNjIHj4GIRPWkTYfEsKHYvHd7I/cPB2Fskls2a1J0X6CvBmgLbNnxbkKmePfQ33bJHZGrwslfVNucU5FoGJudU0xGlpW9I4kRIY=

    Reply
    • 4 replies
    1. F
      Fionán Higgins @Fionan_Higgins
        2024-02-20 13:45:26.800Z

        Have tried connecting directly to computer without USB hub but same result. Have also looked at all troubleshooting threads/videos.

        Reply
        1. Christian Scheuer @chrscheuer2024-02-20 15:08:15.943Z

          Hi Fionan,

          This is what I'm seeing in the log file when SF lists available HID devices:

          20.02.2024 10:02:43.48 <info> [Backend]: HID Devices Available: 
Apple Headset 000000000000 (VID 05ac, PID 8103, version 2.5)
Kensington Expert Wireless TB  (VID 047d, PID 8018, version 1.2)
Apple, Inc Apple Keyboard  (VID 05ac, PID 0221, version 0.71)
Apple, Inc Apple Keyboard  (VID 05ac, PID 0221, version 0.71)
Kensington Expert Wireless TB  (VID 047d, PID 8018, version 1.2)

          It appears macOS in your case is not reporting the device as connected at any point (I checked the log file from your last day)

          Reply
        2. F
          In reply toFionan_Higgins⬆:
          Fionán Higgins @Fionan_Higgins
            2024-02-20 15:25:53.115Z

            I was getting the Streamdeck logo showing but now I'm getting full connection so it was possibly a lose cable connection on the stream deck end. All is well now.

            Reply1 Like
            1. Christian Scheuer @chrscheuer2024-02-20 15:49:39.849Z

              Great! That definitely correlates with what the log files are showing. Glad you got things working :)

              Reply
            2. Progress
              with handling this problem
            3. F@Fionan_Higgins marked this topic as Done 2024-02-20 15:06:32.213Z.
            Reply (discussion)Add progress note