5.7.0 RC still causing iPad blank/black window
System Information
SoundFlow 5.7.0
OS: darwin 23.4.0
ProductName: macOS
ProductVersion: 14.4
BuildVersion: 23E214
Steps to Reproduce
- I installed the latest 5.7.0 RC and rebooted the Mac Studio
- I deleted SoundFlow on both iPad Pros and reinstalled SF.
- I launched SoundFlow on both app's, and the decks appeared.
- I closed the SoundFlow app's on both iPads
- I relaunched SoundFlow on both iPads
- Both iPads are blank/black
Expected Result
I would expect to see the decks.
Actual Result
Instead I'm seeing blank/black windows.
Workaround
None
Other Notes
Links
User UID: S45xHsbBfQb9iI0ItOGS2OnVpod2
Feedback Key: sffeedback:S45xHsbBfQb9iI0ItOGS2OnVpod2:-NsQMrda9yhaRMwcP43X
Feedback ZIP: p19FOr4CQm7UBOEi1LoSfhky/1ncfzfQwwDLVcKKzE+Ay2oVHzPN2jYb9Wp2kNWaa6eDVPYwFrIv2ho9liLk5ahbzMhN+/UsDeRS7irkuaOzL9hQDb5ARhw4f/HZn6LwVrf7b3+z9ctYZ4xyHCxHRoGejmw8od6PfVwoH+KPjD4wPXJshY3M8c655VMRsEJCu737ukmdD+PYoT4Gdq725o9WOyOVUF/6AM9L36OGw7iC4yt9hJDG9+k4KXW1Wawf/RkF7ofyPn3W623+LI87OT2qeCuFP49ZyHhNNZXVmroeqaY1TDdcXRkKH6JL5j6ebjNaYu/TWMeDnoMFQTdZ2w==
Christian Scheuer @chrscheuer2024-03-08 00:14:38.465ZHi Dean,
Thanks for reporting this. We'll take a look at your logs.
If you find any patterns to this, it would be very helpful. I can see that you say the decks first showed up fine on the iPads, and then, after closing the app and relaunching it on the iPads, they now don't show anything.
Can you be more specific as to the black screen and when it happens? It might be helpful if you could create a video with your phone showing off what's going on. For example, when exactly does the screen turn black, is it after launching the app, or after pressing something in the app, etc.
When you say there's no workaround, does that mean that you can't in any way bring them back to work by restarting the app or by trying again?
Have you set up static DHCP leases on your network?
- DDean Landon @Dean
Lol, before I read your response, I recorded a short video.
Maybe using the word deck isn't the best way to describe what I'm seeing.
I have 5 decks as shown in the video. My "main" deck with all my macros, etc... is the bottom deck (Pro Tools Deck). When I click on it, I get a black window.
The only way to get my deck (Pro Tools Deck) to work is by clicking on the Pro Tools Deck icon > black window > SF button > back to Pro Tools Deck, etc... until all the buttons of my deck appears.
I did create a static DHCP lease a few days ago. The IP addresses never change.
Let me know if there's anything else you'd like me to try. Thanks
PS I'm trying to upload a MOV file, but it won't let me.
Christian Scheuer @chrscheuer2024-03-09 01:13:48.240ZThank you so much for the video, this is very helpful. We'll try to reproduce the issue here.
- DDean Landon @Dean
No problem, Christian and thanks. Let me know if you need anything else.
- Christian Scheuer @chrscheuer2024-03-14 15:50:45.867Z
Hi Dean,
I just attempted reproducing this on my end, using your account, and it works fine here every time.
Can I get you to do the following:
- Uninstall the SoundFlow app on your phone/iPad
- When you install it again from the App Store, check which version it shows - it should show version 5.3.0
- Once you reconnect, make sure to say Accept/Yes to it connecting to local computers on the network.
Another interesting aspect is that I did notice the deck was slower to load if I had previously run the MOMdeck. Do you have the MOMdeck running on a separate Stream Deck or somewhere else? Perhaps it'd be worth it to check if things generally work more stable if you don't use MOMdeck at all (as in, never started it at any point in time after SF was started).
- Christian Scheuer @chrscheuer2024-03-14 15:58:24.397Z
I'm locating some errors now in your log file that may be relevant. I'll make a preview build to test with to see if we can fix it on our end.
- Christian Scheuer @chrscheuer2024-03-14 16:05:13.745Z
Update - I got a similar bug reproing here on my end. Assuming it's the same underlying bug then I think I know how to fix it.
- Christian Scheuer @chrscheuer2024-03-14 17:10:55.150Z
Please try using this build to see if it's fixed :)
- DDean Landon @Dean
Hi Christian, I'll be in the studio within' the hour. I'll reinstall SoundFlow 5.7.1 preview 2 on the Mac and make sure I'm running 5.3.0 on the iPad.
Regarding the MOMdeck, I purchased Andrews S. app so that I can create a headphone level when I connect the phones to a MTRX Studio.
Now that you're seeing a similar bug report on your end, should I remove the MOMdeck anyway?
Thanks!
- In reply tochrscheuer⬆:DDean Landon @Dean
Hey Christian, you're amazing! Everything's running flawlessly. I've set up 5.7.1 P2 on the Mac, reinstalled SoundFlow on the iPads with version 5.3.0, and hit 'Allow'.
No hitches so far. I'll stay vigilant, but for now, all seems good. Thanks a bunch for sorting out the bugs. I'm thrilled to be using my favorite app again! :)
- Christian Scheuer @chrscheuer2024-03-14 18:52:28.902Z
Amazing! Great to hear :)
- Christian Scheuer @chrscheuer2024-03-14 19:43:07.970Z
We made this public now:
- DDean Landon @Dean
Thank you, Christian.
- DIn reply toDean⬆:Dean Landon @Dean
Hi Christian, I sent the video via Wetransfer. Thanks
- DIn reply toDean⬆:Dean Landon @Dean
Christian, what helps "sometimes" is rebooting the iPad. That will bring up my deck.
- SIn reply toDean⬆:SoundFlow Bot @soundflowbot
This issue is now tracked internally by SoundFlow as SF-1121
- CIn reply toDean⬆:Chris Landon @Chris_Landon
Hi guys,
I'm using SoundFlow 5.7.0 with Amazon's Fire HD 10 and now and again, I see a black screen as well. Usually, going back to the main screen and clicking on the SoundFlow app fixes this issue but I never had this before 5.7.0. Sometimes I have to do this several times to see the icons. Thanks.
- SIn reply toDean⬆:SoundFlow Bot @soundflowbot
The linked internal issue SF-1121 has been marked as Done