No internet connection
  1. Home
  2. Packages
  3. Sibelius

Couldn't use official Sibelius integration until starting new 30-day trial despite having active SF subscription.

By Scott Stevens @Scott_Stevens
    2024-03-11 17:24:39.268Z

    Expected Result : If I already have active SF subscription and follow all Sibelius integration install steps, connectivity should function fine.

    Actual Result: SF notification stated I didn't have access with my subscription level and needed to start free trial.

    Solution: Signed into SF online => Clicked "Start 30-day free trial" => Reopened Sibelius => Reopened SF => Invoked official SF integration cmd => Received accurate prompt for allowing SF to control Sib.

    Note: New users may have no problem since they'll be starting a fresh free trial, but for active SF subscribers it felt counterintuitive to need to start a new free trial.

    Reply
    • 5 replies
    1. S
      SoundFlow Bot @soundflowbot
        2024-03-11 17:24:40.634Z

        Thanks for posting a question or an issue related to the 'Sibelius' package.
        This package is made by @Chad. We're auto-tagging them here so that they will hopefully be able to help you.

        Please note, that the best way to get help with a script, macro or other content installed from the Store is to select the script you installed, then click the red Need help button, and then click "Get help with this script or macro".
        By using this workflow, the developer of the package will get access to more information so they'll be able to help you quicker.
        You can read more about how to best get help in this article: bit.ly/sfscripthelp

        Reply
        1. In reply toScott_Stevens⬆:
          Chad Wahlbrink @Chad2024-03-11 18:16:59.528Z

          Hey @Scott_Stevens!

          Thanks for pointing this out!

          I experienced this issue on Friday (2024-03-08), and as far as I know, access is being updated for all users. I'll check in on the progress of this!

          Reply2 Likes
          1. S
            In reply toScott_Stevens⬆:
            SoundFlow Bot @soundflowbot
              2024-03-11 18:20:47.018Z

              This report was now added to the internal issue tracked by SoundFlow as SF-1127

              Reply
              1. S
                In reply toScott_Stevens⬆:
                SoundFlow Bot @soundflowbot
                  2024-03-13 16:54:56.263Z

                  The linked internal issue SF-1127 has been marked as Done

                  Reply
                  1. S
                    In reply toScott_Stevens⬆:
                    SoundFlow Bot @soundflowbot
                      2024-03-13 16:55:03.549Z

                      Linked issue SF-1127 updated: All user accounts should be upgraded now.

                      Reply1 Like
                      ReplyAdd progress note