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BF bounce fails after the first pass Pro Tools 2024.3.0

By Greg Strizek @Greg_Strizek
    2024-03-21 16:25:55.072Z

    Hello!

    I recently updated Pro Tools to 2024.3.0, and am having problems with bounce factory.

    I set it up to print versions and stems like I always have, but now it is getting hung up and fails after it prints the first pass.

    My system:

    Mac mini 3.2 GHz 6-Core Intel Core i7
    Running OS Monterey 12.7.4

    Pro Tools 2024.3.0

    Soundflow 5.7.5

    Bounce factory version: Within the bounce factory app itself, in settings is says I’m running version 1.6.1, but within Soundflow I’ve updated to 1.6.2. Maybe the update to 1.6.2 didn’t take? Tried to uninstall and reinstall 1.6.2 multiple times, only to have the app show 1.6.1. wondering if this may be the issue?

    Here's a link to a video of the issue happening: https://we.tl/t-Wj06BEBRH2

    Here's a link to the Bounce Factory user files: https://we.tl/t-zxq6XcallE
    Also, I imported this mix into a new pro tools session, thinking that the original session may be corrupted. No luck; the same error happened.

    I’m at a loss . . . this app is amazing and has been working (albeit with a few glitches). Would love to get a solution, as I have just subscribed.

    Thank you!!!

    Greg

    • 18 replies
    1. S
      SoundFlow Bot @soundflowbot
        2024-03-21 16:25:56.085Z

        Thanks for posting a question or an issue related to the 'Scheps Bounce Factory' package.
        This package is made by @Andrew_Scheps. We're auto-tagging them here so that they will hopefully be able to help you.

        Please see support instructions here from @Andrew_Scheps:


        Bounce Factory Support


        The best and fastest way to get help with any Bounce Factory problem is to send the User Files and (if applicable) a screen recording of Bounce Factory failing. The easiest way to do this is to use the "Report a Problem" button in the app:


        1. Go to the Bounce Factory settings using the cog in the bottom-right of the app:


        2. Click the red "Report A Problem…" button at the bottom of the Settings screen


        3. Follow the instructions on the screen.


        Thanks!
        Andrew

        1. In reply toGreg_Strizek:
          Andrew Scheps @Andrew_Scheps
            2024-03-21 16:50:26.881Z

            Hi @Greg_Strizek ,

            First of all, the version display is on me. You are on 1.6.2 so that's all good.

            For some reason it's having trouble opening the Export Dialog and of course that's working fine here... I'm adding some code to try and make that a little more robust and will publish version 1.6.3. It might take a little while to show up as it has to pass security checks etc.

            In the meantime there's one thing that might speed up your bouncing. If you're only doing one Snapshot per session and just muting or soloing to get extra mix passes then you can turn off one big step. Go to the settings and click the top of the Snapshot Data Recall Filter to turn it off. Obviously if you're doing volume, insert, I/O, playlist etc changes then you need to leave it on.

            To get through your bounces maybe edit the passes (you can bulk edit) and turn off Export After Bounce but keep Import after Bounce. That way you could just select them all in the Clip List and Export all at once when the bounces have finished.

            One more thing is, if you don't know already, you can have multiple versions of Pro Tools installed at once. Just rename the version of Pro Tools you already have installed in the Applications folder (I usually add the version number to the end of the name). Then install a different version and it will be installed as Pro Tools, which you can also rename. I have many many versions installed at the same time for testing BF and you can just launch whichever one you want. I'm mentioning this because you said the problem started with 24.3, so you could have whatever your previous version was for troubleshooting.

            Hope some of this helps!
            Andrew

            1. GGreg Strizek @Greg_Strizek
                2024-03-21 16:57:50.576Z

                Wow Andrew thanks so much for the insanely quick reply!!!!!

                I'll try to turn off the Snapshot Data Recall Filter, and no I was not aware of the multiple versions of pro tools phenomenon!! I will try that as well to troubleshoot.

                In the meantime I'll keep an eye out for the 1.6.3 update.

                Thanks!!!

                1. Andrew Scheps @Andrew_Scheps
                    2024-03-21 17:07:20.851Z

                    Looks like 1.6.3 got approved quickly! Should be available for you

                2. G
                  In reply toGreg_Strizek:
                  Greg Strizek @Greg_Strizek
                    2024-03-22 15:10:44.573Z

                    Hello just a quick update:

                    After the bounce factory 1.6.3 update, and the sound flow 5.7.6 update, turns out bounce factory is still getting hung up opening the export dialog. (Same original problem),

                    Just an fyi; I haven't had time yet to test on a previous version of pro tools to troubleshoot.

                    Bounce Factory data from this morning: https://we.tl/t-X2mWU2EyBo

                    Thanks!!!

                    1. Andrew Scheps @Andrew_Scheps
                        2024-03-22 15:47:38.087Z

                        Hi @Greg_Strizek ,

                        It looks like there were issues creating Snapshots too. Maybe we should do a quick zoom if you have time. If so email me at info@bouncefactory.net

                        1. GGreg Strizek @Greg_Strizek
                            2024-03-22 15:58:08.794Z

                            Yes there were snapshot creating errors . . . I had some inactive tracks at the bottom of the session that I deleted and it solved that issue. I read on the forum another person had that same issue . . so I tried it and it worked to create the snapshot.

                            Yes I'd love to do a zoom some time, but let me troubleshoot some more. I'd like to try the older version of pro tools.

                            Thanks much Andrew!!

                            1. Andrew Scheps @Andrew_Scheps
                                2024-03-22 16:14:40.099Z

                                I'm fine to do a quick zoom now if you have time, the errors are weird enough to want to check it out.

                                1. Andrew Scheps @Andrew_Scheps
                                    2024-03-22 16:15:18.478Z

                                    You'll need to be able to join the meeting from your Pro Tools computer if at all possible

                                    1. GGreg Strizek @Greg_Strizek
                                        2024-03-22 17:08:19.044Z

                                        Thanks and sorry I'm a bit tied up right now . . . I appreciate it! Later I'll try the bf 1.6.4 and do a bit more troubleshooting. Thanks for everything.

                                    2. In reply toGreg_Strizek:
                                      Andrew Scheps @Andrew_Scheps
                                        2024-03-22 16:29:35.886Z

                                        Hmm, inactive tracks shouldn't stop it, I'll chaeck that out. Also, try updating to BF 1.6.4. No new functionality but better logging so I might be able to see where it's falling down.

                                    3. In reply toGreg_Strizek:
                                      Andrew Scheps @Andrew_Scheps
                                        2024-03-22 15:50:21.834Z

                                        I'm actually seeing different errors in there, nothing to do with the Export dialog...

                                        1. GGreg Strizek @Greg_Strizek
                                            2024-03-28 21:49:32.747Z

                                            Hello!
                                            I updated to BF 1.6.8 on sound flow 5.7.6, and am now finding a new issue: It's failing on the THIRD bounce, which is really odd. It prints and exports the first two passed, and then fails. Before it was failing after the first pass.

                                            I'm on pro tools 2024.3.0, and I had some time to install and try the previous version 2023.9.0 (where I had success before). I'm getting the same on both versions.

                                            Just wanted to make you aware . . . maybe it can help others as well.

                                            Here's the latest user data: https://we.tl/t-yL1Z83Af7Z

                                            Thanks!

                                            1. Andrew Scheps @Andrew_Scheps
                                                2024-03-28 21:59:44.577Z

                                                Every time it's failing in the same place, trying to export the file, same as before. Is it failing with the Export dialog open? One other thing, do you have the Edit Window full screen or is it just expanded to the size of the screen? Just as a test try it a little smaller. It shouldn't matter but everything is worth trying at this point.

                                                Also, for 24.3 there is a new way to Export which I've been implementing hare and after I can test a little more we'll try that. It gets rid of the need for Export dialog altogether! If that doesn't fix it I'm back in the studio next week so maybe we can do a zoom and troubleshoot a bit. I've been testing here and it's definitely working on multiple passes here, so I'm sure we can get it working.

                                                1. In reply toGreg_Strizek:
                                                  Andrew Scheps @Andrew_Scheps
                                                    2024-03-29 11:07:17.011Z

                                                    Bounce Factory 1.6.9 will be in the store soon. It uses a completely new method for exporting which will hopefully sort out the issue you've been having.

                                                    NOTE: This is only for Pro Tools version 24.3 (and later when that happens).

                                                    1. GGreg Strizek @Greg_Strizek
                                                        2024-03-29 15:01:46.077Z

                                                        I don't see the export dialog open when it fails. . . but I'm not 100% sure. I tried it with the edit window smaller, and same outcome.
                                                        The 1.6.9 is great news! I'll keep an eye out for it. Can't wait to try.
                                                        Thanks again for all the help!

                                                        1. In reply toAndrew_Scheps:
                                                          GGreg Strizek @Greg_Strizek
                                                            2024-04-01 17:46:40.451Z

                                                            Hello Andrew just a quick update . . . I updated to 1.6.9 today and it works perfectly!! I tested with 7 passes of mix versions and stems, exporting to different folders at multiple sample rates. 3 different snapshots in there as well.
                                                            This thing is cookin' now thank you!!!!!!!

                                                            1. Andrew Scheps @Andrew_Scheps
                                                                2024-04-01 19:12:11.936Z

                                                                Awesome news! And the Exports should be super fast and reliable this way.