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Unable to Log in via Safari brower

By Donald Crockett @Donald_Crockett2
    2024-03-27 04:38:18.962Z

    Unable to Log in via Safari brower

    System Information

    SoundFlow 5.7.6

    OS: darwin 23.4.0

    ProductName: macOS
    ProductVersion: 14.4
    BuildVersion: 23E214

    Steps to Reproduce

    1. Activated my account via Pro tools app still ask for 90 trial activation
      clicked activation safari opens and is hung on log in

    Running OSX sonoma 14
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    Expected Result

    i would expect to be able to Log in to your web site

    Actual Result

    web site hund on log in

    Workaround

    Other Notes

    Links

    User UID: HA29QKD5odcRvsQ2CWxMGVuT5jM2

    Feedback Key: sffeedback:HA29QKD5odcRvsQ2CWxMGVuT5jM2:-NtyBu_5IQerDguR0re8

    Feedback ZIP: k+XD0km+aIVI7XvuKFYSVNKbyBHs58LIXDMqFG3uCS+kKqTreTJKRJcv1YGuIspGflrcc44rNdrKE/ll4qoSNL2C4LgZ4+vobhJD4MIVQHaSu9GyFRn2VvLJ8oWXKiBSptrKJl0Y3GGmXGhou8kZyje0B+CMNZYSbKUmWljWBbjo5nQSvKVhDVMKihwvKQOJ3a5Mzl3rbMbq5zBpFHgsqsD9sXHh200GsqrzlJApxiZbNcS2ub/FJoPMDChu3cAhxw/j6J6EBOCXTFEImJiyeMXxoIITMcrbv15+iicAts+K3VOxAlPu/7vEapIiFB/LJHYxyWYIbyaNaE7zSAGu0TA8HTyp2vYCsWJQtMjmYBM=

    Reply
    • 8 replies
    1. Christian Scheuer @chrscheuer2024-03-27 04:48:30.888Z

      Hi Donald,

      I'm sorry to hear that you're having trouble logging in to our website. If it doesn't work in Safari, I'd recommend trying with Chrome. It's possible there's an issue with your specific account preventing it from working in Safari.

      I notice though that you currently have an active 90-day trial of SoundFlow Cloud Pro and an active SoundFlow Cloud Avid Edition - so everything looks to be in order with your account, and I can see from your report here, that you're also successfully logged in to the app.

      You can read more about what you receive with the Avid Edition here:
      https://soundflow.org/avid

      Reply
      1. DDonald Crockett @Donald_Crockett2
          2024-03-27 05:00:14.658Z

          Hi Chris,

          Thanks for your fast reply..
          I have over come that issue by a reboot only to encounter another.
          Soundflow show 90 trial activation button -(is this normal?)
          Soundflow does not proceed with Pro tools setup after I link my iPad to stream deck
          See the app won't detect the iPad connection

          Please advise

          Reply
          1. Christian Scheuer @chrscheuer2024-03-27 05:14:43.550Z

            Hi Donald,

            Soundflow show 90 trial activation button -(is this normal?)

            Yes - you have a 90-day trial of SoundFlow Cloud Pro. Please see the link I shared in my last comment.

            Soundflow does not proceed with Pro tools setup after I link my iPad to stream deck

            It sounds like you may be confusing a few different concepts here. Our Quick Start guide allows you to either set up SoundFlow with an iPad or with a Stream Deck (physical device).
            You should not install the Stream Deck app anywhere (if that's what you mean by linking your iPad and Stream Deck).

            If you're attempting to set up SoundFlow with an iPad, you need to install the SoundFlow app on your iPad. You should be guided through that in the guide.

            Reply
            1. DDonald Crockett @Donald_Crockett2
                2024-03-27 06:03:07.445Z

                Hi Chris,

                I think you're right, so I need both activations?
                And screen flow connects to iPad via a Screen flow iPad app?
                ok

                Thanks

                Reply
                1. DDonald Crockett @Donald_Crockett2
                    2024-03-27 06:06:09.693Z

                    Screen flow is not found in the iPad App Store
                    is it on the screen flow website or what?

                    Thanks

                    Reply
            2. D
              In reply toDonald_Crockett2⬆:
              Donald Crockett @Donald_Crockett2
                2024-03-27 06:14:32.095Z

                Sorry Chris

                long day I see it..
                SoundFlow not screen flow

                Reply1 Like
                1. D
                  In reply toDonald_Crockett2⬆:
                  Donald Crockett @Donald_Crockett2
                    2024-03-27 06:20:34.267Z

                    I last question
                    Can sound flow be made to run without connecting to the internet?

                    Reply
                    1. Christian Scheuer @chrscheuer2024-03-29 21:44:19.090Z

                      Hi Donald,

                      SoundFlow generally needs an active internet connection - see our system requirements here:

                      https://soundflow.org/docs/getting-started/install-soundflow/system-requirements

                      Reply
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