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Stream Deck No Longer Connecting

By Daniel Knobler @Daniel_Knobler
    2024-04-17 18:02:54.046Z

    Stream Deck No Longer Connecting

    System Information

    SoundFlow 5.7.7

    OS: darwin 22.6.0

    ProductName: macOS
    ProductVersion: 13.6.4
    BuildVersion: 22G513

    Steps to Reproduce

    1. It just stopped working. It shows a Stream Deck app screen saver. Tried restarting, power cycling, etc.
    2. Nothing changed in my system.

    Expected Result

    It should work seamlessly with SoundFlow

    Actual Result

    It shows a StreamDeck screensaver.

    Workaround

    No

    Other Notes

    Links

    User UID: 04vQUq1KmYSCMZHeEkMslw0IpRu2

    Feedback Key: sffeedback:04vQUq1KmYSCMZHeEkMslw0IpRu2:-NvhDSGZ64KKmdlYXrt_

    Feedback ZIP: 6kJqMYnlAHzDIptQ/1Lel7h39oKpBCsri91s8s/8v3fJVIXX2LFzgbCLVXSxjnvj/oli9tuCWAgHnUW1qhZ+ejau0cy2RqvTXCqIbe2X57PZlnDcu8aaL/xD+UI34ia5+QehhIq4pIb+Qk+UJEqyMcg1UmgSIDvySwUvhrLOUNIJSKTf+1s86E3Ok1tHtidMAURmRkD+eAXZ3KKitaY5NcztNkYP6Hb513lnI85/OeSJTEcL5U1M6pJrhZzQzrmrPIGVHxND/fGMR+xg4sSZqLaE+GSp0/rivhbx73NsSZa0v2ndfMKZdy1cdGMRSo/gS6bwyTX0FlNnlIDBwHC7N9cXjaPT67hw001sgrpwukg=

    Solved in post #4, click to view
    Reply
    • 3 replies
    1. Christian Scheuer @chrscheuer2024-04-17 20:13:42.128Z

      Hi Daniel,

      If it shows a Stream Deck / Elgato logo and not a SF one, it's likely either because of:
      a) You have the Stream Deck app running so SoundFlow can't take control, or,
      b) There's a power issue.

      See more here for b:

      https://soundflow.org/docs/help/stream-deck

      Reply
      1. Christian Scheuer @chrscheuer2024-04-17 20:14:51.477Z

        Based on your log files, it indicates macOS is not seeing the device:

        17.04.2024 12:59:02.33 <info> [Backend]: HID Devices Available: 
Apple Inc. Display Audio 790B1116 (VID 05ac, PID 1105, version 1.11)
 Magic Keyboard with Touch ID and Numeric Keypad 08-95-42-ef-cb-85 (VID 004c, PID 029f, version 0.0)
Apple Magic Keyboard with Touch ID and Numeric Keypad 08-95-42-ef-cb-85 (VID 05ac, PID 029f, version 0.0)
Apple Inc. Apple LED Cinema Display  (VID 05ac, PID 9226, version 2.93)
Apple Magic Keyboard with Touch ID and Numeric Keypad 08-95-42-ef-cb-85 (VID 004c, PID 029f, version 2.6)
Arduino LLC Arduino Leonardo HIDGD (VID 2341, PID 8036, version 1.0)
 Magic Keyboard with Touch ID and Numeric Keypad 08-95-42-ef-cb-85 (VID 004c, PID 029f, version 0.0)

        This could also be due to a problem with your HUB or cables. If macOS doesn't see the device, SF can't either, as we communicate through the OS.

        Reply
        1. DDaniel Knobler @Daniel_Knobler
            2024-04-18 15:31:56.454Z

            Ah - the connector on the back of the StreamDeck had come slightly loose, must have not been getting enough power. Thanks!

            • Dan
            Reply1 LikeSolution
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