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Pro Tools context menus close unexpectedly

By G O @G_O
    2024-05-02 10:46:45.586Z

    Pro Tools context menus close unexpectedly

    System Information

    SoundFlow 5.7.7

    OS: darwin 23.4.0

    ProductName: macOS
    ProductVersion: 14.4.1
    BuildVersion: 23E224

    Steps to Reproduce

    Hi, everytime I want to access a context menu with a right mouse click (executed manual with my finger on the mouse), the context menu opens, but is then closed after 1 second. So if I want to choose an item from a context menu (for example if I right-click on a track to hide it, or to commit it), I only have 1 second, to move my mouse to the item and click it. Otherwise the context menue is closed automatically.
    This behaviour started approximately one week ago. When I quit the Soundflow App completely, this behaviour stops and I can access all context menus as expected.

    Soundflow version: 5.7.7
    ProTools: 2024.3.1
    macOS: Sonoma 14.4.1
    Fresh install of soundflow didnt help.
    Has anyone else experienced this?
    best Guenther

    Expected Result

    .

    Actual Result

    .

    Workaround

    Other Notes

    Links

    User UID: fEJadCxgEucuwcrgrwujQRfqofI3

    Feedback Key: sffeedback:fEJadCxgEucuwcrgrwujQRfqofI3:-NwsuTjTYM1DbzbkekFN

    Feedback ZIP: 3eyY00mN7A/CHWY0rdzA3hTkpmuib93JdhydsdXQ1cVjoyN1L3KNZnuAdhfWA+EbTbMKntgSF+dMiAUNMnziif2+NMnQfC2Nn9XBsAYSfi8dkCJ9HF0zgSa6u513970BDWSJnyQfzXHKIu7eyG1mwicQohEjQha39NPjopz7dVYFBC08kjLtLbuE6fWx3Zxd+PuPcOT57v3RIiDFJDG4un/Hms6GPP4oRnkzc6kZyUGPGVvUPQJ61npyDKbnOcQEjqhUneWX8sW4O11ZDv1RhOzmHlgTGxFW/1eyZhKQfBn8FrtcM+XZYiXAFpQX3WaalvDQ3qQl0FJJ0Zed5B/raj0qsAVxJlLfN6h+3goHAlA=

    Solved in post #7, click to view
    Reply

    Linked from:

    1. Drop down menus are no longer openable in pro tools when sound flow is on.
    2. Pro Tools and Mac OS 14.5
    • 7 replies
    1. G
      G O @G_O
        2024-05-02 15:24:27.032Z

        I found a trace to the problem. As soon as I uninstalled the "Pro Tools Track Control" package, the problem was gone.
        For debugging: I have 7 dynamic mute buttons on a 8x4 Streamdeck and one extra dynamic mute button on a 5x3 Streamdeck.

        Reply1 Like
        1. Christian Scheuer @chrscheuer2024-05-02 16:29:30.611Z

          Hi! Thanks for posting here.

          I have a feeling this is the same underlying bug that was discovered by one of our developers. It appears that Pro Tools has a bug in 2024.3 where popup menus will indeed randomly close when certain functions are being called to query for various states in Pro Tools.

          I'll log this bug so we can forward it to the Avid team.

          Reply1 Like
        2. S
          In reply toG_O⬆:
          SoundFlow Bot @soundflowbot
            2024-05-02 16:29:36.257Z

            This issue is now tracked internally by SoundFlow as SF-1189

            Reply
            1. In reply toG_O⬆:
              Christian Scheuer @chrscheuer2024-06-09 11:13:21.346Z

              Hi again. I have tried to reproduce this on macOS 12, but things work fine here. I've asked @Chad to help reproducing the issue.

              Reply1 Like
              1. In reply toG_O⬆:
                Chad Wahlbrink @Chad2024-06-09 22:15:25.234Z

                Hey @G_O!

                Thanks for the report. I'm curious do you use the "Output Window: Follow Selected Track" command? I am able to reproduce this behavior with that script and other scripts like it on Sonoma 14.5– that is using "runForever" scripts in the background. However, "runForever" scripts seem to work as expected on my Ventura machine.

                I guess as a follow up, are you using Pro Tools Track Control 2.0.0 or above? The latest version of Track Control uses a slightly different architecture and seems to still function on Sonoma 14.5 for me without this issue with context menus.

                Thanks!
                Chad

                Reply1 Like
                1. S
                  In reply toG_O⬆:
                  SoundFlow Bot @soundflowbot
                    2024-10-29 00:40:48.709Z

                    Linked issue SF-1189 updated: The bug in which Pro Tools context/popup menus could disappear if a SoundFlow script (or any other software) would be sending a message to Pro Tools, has been fixed in Pro Tools 2024.10.

                    ReplySolution
                    1. S
                      In reply toG_O⬆:
                      SoundFlow Bot @soundflowbot
                        2024-10-29 00:41:12.525Z

                        The linked internal issue SF-1189 has been marked as Done

                        Reply
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