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Bounce Factory Not Opening

By Tyler Dopps @Tyler_Dopps
    2024-05-10 01:31:00.888Z

    Hi! I cannot get the BF App to open - just updated my soundflow to 5.7.7 and just installed the newest BF - when i try to launch bounce factory, it seems to open my pro tools preferences, then some error messages show up in the top right corner of the screen, and then the bounce factory window appears but only says "loading..."

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    • 9 replies
    1. S
      SoundFlow Bot @soundflowbot
        2024-05-10 01:31:03.226Z

        Thanks for posting a question or an issue related to the 'Scheps Bounce Factory' package.
        This package is made by @Andrew_Scheps. We're auto-tagging them here so that they will hopefully be able to help you.

        Please see support instructions here from @Andrew_Scheps:


        Bounce Factory Support


        The best and fastest way to get help with any Bounce Factory problem is to send the User Files and (if applicable) a screen recording of Bounce Factory failing. The easiest way to do this is to use the "Report a Problem" button in the app:


        1. Go to the Bounce Factory settings using the cog in the bottom-right of the app:


        2. Click the red "Report A Problem…" button at the bottom of the Settings screen


        3. Follow the instructions on the screen.


        Thanks!
        Andrew

        Reply
        1. In reply toTyler_Dopps⬆:
          Andrew Scheps @Andrew_Scheps
            2024-05-10 05:53:11.559Z2024-05-10 06:56:50.984Z

            Hi @Tyler_Dopps ,

            Odd

            Have you had Bounce Factory installed before? Could you please take a screen recording of it failing? Capture the whole screen so I can see the error messages too.

            Also, in the Bounce Factory package there are some utility scripts. Please run Collect User Files and send a link to the file it puts in your desktop.

            Thanks,
            Andrew

            Reply
            1. In reply toTyler_Dopps⬆:
              Andrew Scheps @Andrew_Scheps
                2024-05-10 15:06:41.443Z

                Hi @Tyler_Dopps ,
                @Ryan_Schwabe reported a similar error, so I've made a possible fix in version 1.6.15. It should be available to update relatively soon. If that doesn't work for either of you please follow the steps above to send me the info and we'll figure this out!

                Thanks,
                Andrew

                Reply
                1. TTyler Dopps @Tyler_Dopps
                    2024-06-16 02:09:13.129Z

                    Hey Andrew,

                    I ran into this issue today again (it was my first time opening bounce factory since i had this issue previously), and when i trashed the app settings it seemed to fix that issue. However, I'm having a couple others now - in the screen recording you'll see the "new window configuration window" pop up, but if I don't manually click through it, it'll time out and stop creating the snapshot. and then, you'll see it fail while gathering the bounce settings.

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                    1. TTyler Dopps @Tyler_Dopps
                        2024-06-16 02:13:07.223Z

                        Sorry, here are those files!

                        https://www.dropbox.com/scl/fi/udkpt1d790nasxv6dcxlb/Bounce-Factory-Data-tylerdopps-2024-06-15-19-05-23.794.zip?rlkey=w2p48rknra1vn3l110dup2pb3&dl=0

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                        1. Andrew Scheps @Andrew_Scheps
                            2024-06-16 07:33:19.793Z

                            Hi @Tyler_Dopps ,

                            Unfortunately SoundFlow isn't compatible with OS 14.0. There were a bunch of things Apple broke and only fixed in 14.4 and later. Once you have time to update your OS all should be well. I'm on 14.5 and everything is very happy and stable here.

                            https://soundflow.org/docs/getting-started/install-soundflow/system-requirements

                            Thanks!
                            Andrew

                            Reply
                            1. TTyler Dopps @Tyler_Dopps
                                2024-06-17 02:37:38.571Z

                                Ah! Good call, I updated and everything is working smoothly. Thanks Andrew!

                                Reply1 Like
                        2. R
                          In reply toTyler_Dopps⬆:
                          Ryan Schwabe @Ryan_Schwabe
                            2024-05-10 16:10:33.050Z

                            Thanks Andrew.
                            This is the data file. I will look out for that update. I am on 14.1.1 and considering updating, but I am a little hesitant. I'll try that update first.
                            https://www.dropbox.com/scl/fi/i1yz1xp19hub51jugfskt/Bounce-Factory-Data-ryanschwabe-2024-05-10-10-14-15.766.zip?rlkey=3svlatzv8y9a87lzlm2z5f5pr&dl=0

                            Reply
                            1. Andrew Scheps @Andrew_Scheps
                                2024-05-10 16:15:16.909Z

                                Hi @Ryan_Schwabe ,

                                According tot the SF compatibility site you need to be on 14.3 or higher (https://soundflow.org/docs/getting-started/install-soundflow/system-requirements). FWIW 14.4.1 is working perfectly here.

                                Try the BF update first just to see, but you might have other problems related to the OS.

                                Thanks,
                                Andrew

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