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Zoom Functionality not working.

By Varun John @Varun_John
    2024-05-15 08:05:08.662Z

    Title

    Zoom Functionality not working.

    What do you expect to happen when you run the script/macro?

    I am getting an error in Pro Tools.

    Are you seeing an error?

    It shows up when I trigger the macro.

    What happens when you run this script?

    I trigger the macro from my Stream Deck, then I get the error.

    How were you running this script?

    I used a Stream Deck button

    How important is this issue to you?

    5

    Details

    {
        "inputExpected": "I am getting an error in Pro Tools.",
        "inputIsError": true,
        "inputError": "It shows up when I trigger the macro.",
        "inputWhatHappens": "I trigger the macro from my Stream Deck, then I get the error.",
        "inputHowRun": {
            "key": "-MpfwmPg-2Sb-HxHQAff",
            "title": "I used a Stream Deck button"
        },
        "inputImportance": 5,
        "inputTitle": "Zoom Functionality not working."
    }

    Source

    //Preset converted to script
    
    
    //Invoking preset "Zoom In" of template "Zoom Horizontal" in package "Pro Tools"
    sf.soundflow.runCommand({
        commandId: 'user:ckp49i4j60000a2100yfwywgf:cksb6jndl000s7g10rs0qgjam',
        props: {
            zoomDirection: "In",
        },
    })
    

    Links

    User UID: kTu1z2ZKKNhe3EWSKzNuCnl4AvL2

    Feedback Key: sffeedback:kTu1z2ZKKNhe3EWSKzNuCnl4AvL2:-NxvH94ZUS8bJCpzasrN

    Feedback ZIP: ZXzznJdPohP5Z04RPlk8r4IkaXzQ153c33MnB6PqbPL+s/Z5AohZHEcF9L/TpJgiPJUVeIx0UefEfuWqK7DFmOqj0yOofXuLhFDD/DdA8SlcHwG8v5lOThoEVMsozTVtWFODZxRpBcCb4rxQAZS590+FGJzaDcEMaS5ITa6S6ghBk18boWW5/qu+7T9hHiF44Hoo0ox5r6McLRYhENGH2j/0MLFgM0whZSWQfpwAh83XAjhcjjHq/mpmHCdnw1EALIbeZxZ2jZjPH3AHAZ/i+83RhnHmI5qcdoHeAF9tofyeGw/TCOSmCJwxtlj6QsJ42CZmWvVRD4c2qlKJaSvh8/dpozIZnqvlLpwjR3HiVaA=

    • 6 replies
    1. S
      SoundFlow Bot @soundflowbot
        2024-05-15 08:05:11.192Z

        Thanks for posting a question or an issue related to the 'Pro Tools' package.
        This package is made by @chrscheuer. We're auto-tagging them here so that they will hopefully be able to help you.

        1. In reply toVarun_John:
          Varun John @Varun_John
            2024-05-15 08:08:12.832Z

            Please focus the edit window. This is the error I am getting.

            1. Hi Varun John,

              It looks like you're on a fairly old version of the Pro Tools package (1.0.23 - the newest is 1.0.33). I set up 1.0.33 in our auto-update now so you should get a newer version asap.

              That being said, these commands do require the Edit window to be focused.

              1. Varun John @Varun_John
                  2024-05-17 06:05:00.660Z

                  I'm using the latest SoundFlow version and Pro Tools Package. But still I am getting the same error. Edit window is focussed also.

                  1. Hi Varun,

                    Can I get you to log a new bug using the new version of the Pro Tools package that you've been upgraded to now? There was a change in this code so the log we currently have from you might not be so useful in determining why this happens.
                    I'll CC @Kitch for further troubleshooting.

                    1. In reply toVarun_John:
                      Kitch Membery @Kitch2024-05-17 18:56:02.734Z

                      Hi @Varun_John,

                      Following on from Christian's request.

                      Could you please log a report via the Help/Issue workflow, that way we'll get the log files and other information we need to troubleshoot the issue further.

                      To do this please follow the steps in the following article/video here.
                      https://soundflow.org/docs/help#help-issue