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Folder in Finder causing Bounce Factory to get stuck when "save copy of session in"

By José Miziara @Jose_Miziara
    2024-05-21 15:26:57.649Z

    hi everyone
    I had this problem where BF was getting stuck while finalizing the Snapshot, after choosing all the Mix Pass.
    I recorded the screen so I could go frame by frame to see what was actually happening.
    Turns out I had a folder in Finder's favorite section that had a broken link. A warning was appearing and that was causing BF to act weird. This folder was not related to the pro tools session folder or the selected bounce folder in BF. It was not being selected at all.
    Problem was solved just removing the folder from favorites.
    I'm posting this as a report and maybe this can be helpful to the developers.
    Here's a link with the video and screenshot:
    https://drive.google.com/drive/folders/1w1fQIdhffXfsKnG3EVWMaFIHpWRmiwmi?usp=sharing

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    • 3 replies
    1. S
      SoundFlow Bot @soundflowbot
        2024-05-21 15:27:00.892Z

        Thanks for posting a question or an issue related to the 'Scheps Bounce Factory' package.
        This package is made by @Andrew_Scheps. We're auto-tagging them here so that they will hopefully be able to help you.

        Please see support instructions here from @Andrew_Scheps:


        Bounce Factory Support


        The best and fastest way to get help with any Bounce Factory problem is to send the User Files and (if applicable) a screen recording of Bounce Factory failing. The easiest way to do this is to use the "Report a Problem" button in the app:


        1. Go to the Bounce Factory settings using the cog in the bottom-right of the app:


        2. Click the red "Report A Problem…" button at the bottom of the Settings screen


        3. Follow the instructions on the screen.


        Thanks!
        Andrew

        Reply
        1. JJosé Miziara @Jose_Miziara
            2024-05-21 15:35:05.089Z

            I currently do not have access to the User Files, as it is in another computer. I can get it in a few days.

            Reply
            1. Andrew Scheps @Andrew_Scheps
                2024-05-21 17:29:02.890Z

                Hi @Jose_Miziara ,

                Thanks so much for reporting this. With the user files I should be able to work around it.

                Thanks!
                Andrew

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