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Soundflow app not opening

By Brayan Murillo @Brayan_Murillo
    2024-07-01 23:52:47.540Z

    Soundflow app won't open any more. I've tried reinstalling, restarting my computer, installing older versions and still nothing.

    Running on Mac Studio (m1 Ultra)

    Mac OS Ventura 13.5

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    • 12 replies
    1. S
      SoundFlow Bot @soundflowbot
        2024-07-01 23:52:51.173Z

        Thanks for contacting SoundFlow support.

        Please note, that the best way to get help with a script, macro or other content installed from the Store or content that you've made yourself, is to select the script/macro, then click the red Need help button, and then click "Get help with this script or macro".
        By using this method, we will get access to more information and so should be able to help you quicker.
        You can read more about how this works here: bit.ly/sfscripthelp

        If you're seeing an error that isn't related to scripts or macros, and you think this is a bug in SoundFlow, please file a Help/Issue bug report.
        You can see how to do this by going to bit.ly/sfhelpissue

        Reply
        1. In reply toBrayan_Murillo⬆:
          Christian Scheuer @chrscheuer2024-07-02 00:15:29.622Z

          Hi Brayan,

          You might be dealing with a permissions issue - please see the instructions here:
          Sound Flow - Log In Issue - Security & Privacy #post-11

          If this doesn't help, please let us know and we can guide you to share your log files and crash reports with us, and we can take a look at why it's not starting on your computer.

          Reply
          1. B
            In reply toBrayan_Murillo⬆:
            Brayan Murillo @Brayan_Murillo
              2024-07-02 00:38:19.705Z

              Hi, thanks for the reply. Unfortunately, that didn't resolve the issue as I don't even get the soundflow icon in the top right corner of the screen. If it helps I started noticing the issue after I had to reactivate my account.

              Reply
              1. BBrayan Murillo @Brayan_Murillo
                  2024-07-02 00:44:21.338Z

                  https://www.dropbox.com/scl/fi/wp3of2d7e2x47py73rutf/soundflow.20240626.main.log?rlkey=ga648rtuid1p040r0l50vinem&st=mhuvaj4d&dl=0

                  Thats the flow v2 log

                  Reply
                  1. Christian Scheuer @chrscheuer2024-07-02 09:18:19.480Z

                    Hi Brayan,

                    Thanks for the log file. It looks like something's going wrong in the auto-update, possibly because there's a corrupted cached file somewhere or because of problems in your internet connection.

                    Please download the newest installer (5.7.8) from here and run it:
                    https://soundflow.org/account/downloads

                    Reply
                  2. In reply toBrayan_Murillo⬆:
                    Christian Scheuer @chrscheuer2024-07-02 22:27:25.217Z

                    Unfortunately, that didn't resolve the issue as I don't even get the soundflow icon in the top right corner of the screen

                    Did you follow the steps in the video? I'll ping @Chad here to help you troubleshoot further. You should be able to follow the steps in the video even if you don't get the SF icon.

                    Reply
                    1. Chad Wahlbrink @Chad2024-07-04 01:17:09.275Z

                      Hey @Brayan_Murillo,

                      Could you provide a screen recording of attempting to launch the application from Finder? Does the icon in the menubar show at any point? Have any other notifications been shown to you when launching the application?

                      If you can link to a screen recording via Dropbox, Google Drive, or some other file-sharing service, I can better help diagnose the possible issues.

                      Thank you, Brayan!

                      Reply
                  3. B
                    In reply toBrayan_Murillo⬆:
                    Brayan Murillo @Brayan_Murillo
                      2024-07-02 18:27:20.070Z

                      Hi, doesn't seem to work still

                      Reply
                      1. Christian Scheuer @chrscheuer2024-07-02 19:41:22.645Z

                        Hi Brayan,

                        Thanks for checking. Could I ask you to send us a new report with the updated log files from 5.7.8?

                        Reply
                      2. B
                        In reply toBrayan_Murillo⬆:
                        Brayan Murillo @Brayan_Murillo
                          2024-07-02 20:46:55.149Z

                          it looks like thats the last log that soundflow was able to generate on my system

                          Reply
                          1. BBrayan Murillo @Brayan_Murillo
                              2024-07-02 20:48:21.954Z

                              thats also the day that i reactivated my account / updated soundflow if that helps.

                              Reply
                              1. Christian Scheuer @chrscheuer2024-07-02 22:26:35.104Z

                                Hi Brayan,

                                If you've run and installed 5.7.8 after, then please send that same file again, as it should have at the very least been updated with your attempts at running 5.7.8.

                                Reply
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