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Android Tablets not working on 5.8.0

By Ian Bodzasi @Ian_Bodzasi
    2024-07-08 21:24:07.137Z

    Tablets not working on 5.8.0

    System Information

    SoundFlow 5.7.8

    OS: darwin 22.6.0

    ProductName: macOS
    ProductVersion: 13.6.3
    BuildVersion: 22G436

    Steps to Reproduce

    1. Updated to SF 5.8.0 today. My android tablets show that they're connected (I can select my computer in the SF App), but I get a blank screen where the list of available decks would be (other than the SF logo, and computer icon at the top). Everything goes back to normal if I bump back down to SF 5.7.8. It's repeatable if I install 5.8.0 again. Streamdeck seems fine on either version. Thanks!

    Expected Result

    Decks to be available on tablet

    Actual Result

    No decks available on tablet

    Workaround

    Other Notes

    Links

    User UID: bFjAgiBx9vf9EF9QDxr5s2xSx3E3

    Feedback Key: sffeedback:bFjAgiBx9vf9EF9QDxr5s2xSx3E3:-O1JDsIz93rBPr-sEgu0

    Feedback ZIP: dETN1sCdQBUz4x1lAvAkL9LRqxqHDiOcC8gownzvsPIVrert9K451RHTC74WJtcwSg0P6ZgD/b1d6/pZKRSKIuPRCbk52NN2a6j250wnTF/xb0dDpByAUhYfbMZLoijaTAwM6EJSU17OxB4MYtXabNJuv/wYU8mVnJycQVpmdPiJgPSfL1f22uJ2zdvsFE1q+MXhFVsi1M7TN1Wc3VGlje9p8E192sXLdBYO+W7BY+irm9fOs2zMFIcyDJSHBmVNXPZ1ECm0SwDMUndSEVjZVL+vGNM7u4ZyAmyW7T8+Q2y2z/uwZ/a9j4f+dAvuPnq1/oVyIzLeL/wgB+Ktn0/6tA==

    Solved in post #2, click to view
    Reply
    • 7 replies
    1. Christian Scheuer @chrscheuer2024-07-08 21:26:43.362Z

      Hi Ian,

      Thanks for your log files. We saw a similar report earlier today from a user who was using an outdated version of our app on iOS.

      Do you know which version of the app you're running on your Android device?
      It's possible that if you're running an old version of Android that you can't update to the newest version of the Android app, causing the problem.

      Hopefully, we can make a workaround to support older versions of the mobile apps (like 5.7 did), but we apparently didn't catch this problem in beta testing.

      ReplySolution
      1. Ian Bodzasi @Ian_Bodzasi
          2024-07-08 21:29:23.293Z

          Thanks Christian! They're both on 4.2.0.9859. Should I look for an update?

          Reply
          1. Christian Scheuer @chrscheuer2024-07-08 21:44:33.978Z

            Ah yes, that's a rather old version. Yes, please try looking for an update. If you can't find it, it's likely that your Android version is too old for the updates. In that case, you'd need to revert to 5.7.x for now until we can figure out if we can make a workaround to support the older Android+iOS versions.

            Reply
            1. Christian Scheuer @chrscheuer2024-07-08 21:45:31.112Z

              Here are the current version details on the Google Play Store

              Reply
          2. In reply tochrscheuer⬆:
            Ian Bodzasi @Ian_Bodzasi
              2024-07-08 21:48:40.717Z

              Solved by updating the app, thanks Christian!

              Reply2 Likes
              1. Christian Scheuer @chrscheuer2024-07-08 22:18:38.403Z

                Awesome!

                Reply1 Like
            • S
              In reply toIan_Bodzasi⬆:
              SoundFlow Bot @soundflowbot
                2024-07-08 21:27:59.738Z

                This issue is now tracked internally by SoundFlow as SF-1342

                Reply
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