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My macros are periodically disappearing en masse and I have to restore from backup to get them back

By Anthony Valcic @Anthony_Valcic
    2024-11-10 00:24:18.552Z

    My macros are periodically disappearing en masse and I have to restore from backup to get them back

    System Information

    SoundFlow 5.9.0

    OS: darwin 23.6.0

    ProductName: macOS
    ProductVersion: 14.7.1
    BuildVersion: 23H222

    Steps to Reproduce

    1. Be me
    2. Go to sleep one day with lots of macros
    3. Wake up the next day with no macros

    Expected Result

    I should not lose my presets

    Actual Result

    I lose my presets

    Workaround

    restore from backup

    Other Notes

    Soundflow > Pro Tools > Track Functions > New Track with Track Preset > My Presets.

    I have dozens of presets in there, and second time now they all disappeared

    Links

    User UID: BUZUUKbOCpgG3IyfgANsk28SBKo1

    Feedback Key: sffeedback:BUZUUKbOCpgG3IyfgANsk28SBKo1:-OBISFoRlf1ja9WuatCA

    Feedback ZIP: /d3rUHhPW0iWyAkhuyWvdbBGueQRmWBwtq6ldYrUXcUBDAYvVuCabpBgqXluUYJcKl3dLcInEDwLHhC0VZHh7S0qHLsua+EeBaCBkI4wx5vh6E1GB6Oy13E5Lrc3sCyvE6nALWpfnlycqKvWCJCkgr8pEnal7iUJpbWvi0bO0D82rDZ/nNpOzGCxOjDxRXVheO7bzgUppeRvDCQxzk87R0UeffTlKrc2DaE2I0JkAvVO400qFY3z90NTscnn2ZZ0gPAazgwss0RnaRMscF2lQiUIhak5llb4t8bFpvyaMoUMiP+1/rKyoVOtv47CscKx+eg5hKa56lylT5eQ1/GBYw==

    Solved in post #5, click to view
    Reply
    • 5 replies
    1. Christian Scheuer @chrscheuer2024-11-10 10:13:43.381Z

      Hi Anthony,

      Thank you so much for letting us know about this. I will investigate your log files to see if we can figure out what's going on.

      Reply
      1. Christian Scheuer @chrscheuer2024-11-10 10:15:21.244Z

        I notice the faulty behavior in your log files. It appears there's some kind of timing issue with our official package manager that thinks your account is empty and starts installing the Pro Tools package in a way that overrides your presets. There are several of those things that should never happen, so I must have made a mistake in the code somewhere.

        Reply
      2. S
        In reply toAnthony_Valcic⬆:
        SoundFlow Bot @soundflowbot
          2024-11-10 10:13:48.289Z

          This issue is now tracked internally by SoundFlow as SF-1499

          Reply
          1. S
            In reply toAnthony_Valcic⬆:
            SoundFlow Bot @soundflowbot
              2024-12-11 03:51:13.978Z

              Linked issue SF-1499 updated: The underlying bug that could cause problems with presets will be fixed in SF 5.10.0

              ReplySolution
              1. S
                In reply toAnthony_Valcic⬆:
                SoundFlow Bot @soundflowbot
                  2024-12-11 03:51:17.442Z

                  The linked internal issue SF-1499 has been marked as Done

                  Reply
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