Soundflow 5.9.1 not launching on M4 Max Macbook Pro
System Information
SoundFlow 5.9.1
OS: darwin 24.1.0
ProductName: macOS
ProductVersion: 15.1.1
BuildVersion: 24B2091
Steps to Reproduce
- More below...
Expected Result
Soundflow launches
Actual Result
Soundflow taskbar icon loads, but it just hangs on the gray/transparent "Soundflow" splash page of the actual app (can't access any scripts/packages/macros)
Workaround
Not yet, trying to find an installer for v5.9
Other Notes
Tried uninstalling, re-installing etc and nothing worked
Links
User UID: ZPSSH9Crt9fMIadCRVLNqA1931F2
Feedback Key: sffeedback:ZPSSH9Crt9fMIadCRVLNqA1931F2:-ODJXE1y_iFvAVKE-EOq
Feedback ZIP: x91jnvzk7JhYuEB+xgr4L7bNE2+uAilIBG6E3wSgr0gBXOH2usL8oz1F5ECHGd74bW7gEyeagwR7hsliCavm+YE78+KpMz6Jp8r+Iz59B34F277rXjYSURL5DRJYfvfMVBvsc7SQ85c+ID9piDeS+1yyse3dFMyphJ25lmNZnQORXvHbj5pXpaVosez+hDNorCEpftSOf1nshmNHHO9yb9/t6Q5qKfyDa38RCLG44fLwzo+oMqkukG37zP+31O4EGDtc+Yi0mvWXKDnZvOZFaT9tk1hbO8VfnR9U9twNtrlq7rrvAXuF0z5gqx61emGFsCEh2l2xAcmguwd8FYstM0gYJKYccqrlF7gSwRI5+Vo=
- Kitch Membery @Kitch2024-12-05 02:20:17.467Z
Hi @Tristan,
Can I get you to follow these steps for a hard reset of SoundFlow?
Note: The following steps will not change any of your commands, scripts, decks, or other information stored with SoundFlow. All of your data is stored in the cloud. This process only removes the app and resets all permissions for macOS.
To perform a more "hard reset" of SoundFlow, please perform the following actions in order.
- Quit SoundFlow entirely (From the SoundFlow Menubar app icon by the clock -> Quit).
- Open the Terminal Application.
- Run this in Terminal: Type
pkill -9 SoundFlow
and press Enter. (This will quit all SoundFlow processes if any are still active). - Delete SoundFlow from the Applications folder and Empty the Trash.
- Run this in Terminal: Type
tccutil reset All org.soundflow.sfsx
and press Enter. - Restart the computer
- Install the latest version of SoundFlow from soundflow.org
- You should be prompted to grant Accessibility permissions in System Settings > Privacy & Security > Accessibility.
- Unlock the Privacy & Security if prompted.
- Once Accessibility access has been granted, click the "Step #3" button in the SoundFlow startup window.
- Click "Open SoundFlow" in the top left of the SoundFlow Menubar app.
After following these steps, please also verify that going to System Preferences > Security & Privacy > Accessibility manually shows the SoundFlow permissions checked like this:
- TTristan Hoogland @Tristan
Hey mate,
Thanks! Went through all this and sadly no dice. Also tried installing previous versions (5.9 + 5.8.3) with no success either, same problem.
It's worked on this machine before, but it's just decided to completely stop working. I did a fresh install of the OS as well just a few days ago so I'm a bit confused why it should be happening this early. The account is working well on all my other computers.
Might be an M4 thing? Though again a bit confused considering it's worked before...
Any other ideas?
Kitch Membery @Kitch2024-12-05 02:41:28.544Z
Do you mind if I take a look at your account and see if I can reproduce the issue here?
Christian Scheuer @chrscheuer2024-12-05 18:00:21.931Z
It might also be good to look out for connection issues re. VPN, firewalls etc.
- In reply toTristan⬆:
Kitch Membery @Kitch2024-12-05 18:40:48.823Z
Hi @Tristan,
Are you using a VPN or are you working behind a firewall with your MBP, as that can cause issues with SoundFlow Loading?
- TTristan Hoogland @Tristan
Thanks guys!
Well out of dire frustration I just reinstalled my OS and it's all working fine now. To clarify I checked all the obvious things suggested here, but nothing seemed out of the ordinary.
I'm not sure what's up. There have been some notable challenges with M4 mac's and 3rd party software so far regardless of Sequoia, I wonder if it has something to do with that.
I'll keep you posted if it happens again - good to have that full uninstall procedure handy though, @Kitch !
Kitch Membery @Kitch2024-12-05 23:56:01.871Z
Hi @Tristan, Glad you got it working with the fresh reinstall.