stuck in Offline
Hi,
out of the blue sf logged out. Icon on the menu bar turned pink, and, if i click it the following comes out:
it's stuck in this window. "Cancel" button is not working.
if i click "open SF" it will take me to the following window but the login button don't work.
i don't have firewall or vpn
i'm runnig ventura 13.6.7
it was working with no problem so far on the same system. i din't installed anything new. i just restarted the computer after a bug related to FabFilter proq3 and PT.
i've try to restart, shut down, clear cache, reinstall, connect to my iphone5g. nothing works.
but it works on my assistant laptop on my wifi.
what could be?
thanks for any help
Christian Scheuer @chrscheuer2024-12-12 00:06:48.286ZHi Francesco,
I'm sorry to hear that you're having trouble connecting. Could I ask you to send us a Help/Issue report so we can take a look at your log files?
Christian Scheuer @chrscheuer2024-12-12 00:07:00.771ZHere are the instructions:
- FIn reply toFrancesco_Donadello⬆:Francesco Donadello @Francesco_Donadello
i have try but it's also not working. it's stuck in the upload mode. i normally use chrome, which works, but i found out that also safari is not working properly. it can't establish a secure connection even if i'm trying to go to a google page o a wikipedia page. maybe there is a hint there?
- Christian Scheuer @chrscheuer2024-12-12 14:09:08.779Z
Yes, it sounds like your computer's network configuration is incorrect in some way. It could be your DNS settings, or that you contracted some kind of malware or other software that interferes with your network connections (this could be bad for a long list of reasons).
As you've already tried on both your wifi and your phone's 5g, I'd say it's been narrowed down to be a software/machine-specific issue. The first place I'd go would be the network configuration in your macOS system settings to see if there's anything out of the ordinary such as a proxy being registered or custom DNS settings. I'd also double check for potential software that could be acting as proxy or VPN without your knowledge. Definitely sounds like a configuration change has been made that you didn't intend, so I'd be cautious in your case.
- In reply toFrancesco_Donadello⬆:Christian Scheuer @chrscheuer2024-12-12 18:29:11.225Z
it can't establish a secure connection even if i'm trying to go to a google page o a wikipedia page
This could be indicative of a proxy / man-in-the-middle. Be very careful as this could mean your traffic is unencrypted and could be read by a third party. If you're sure this problem happens both on your phone 5g and your normal wifi/ISP router, then it's likely it's in your computer, but if it only happens via your ISP router, then there's a non-zero chance that your router is compromised. I've heard of attacks like this in the past.
I'm no expert in this field, but some of the details you've shared indicate there's reason to be cautious.