I've migrated to a new computer and my stream deck does not seem to sync with soundflow

By felipe tellez @felipe_tellez

2025-02-15 00:31:45.997Z

I've migrated to a new computer and my stream deck does not seem to sync with soundflow

System Information

SoundFlow 5.10.1

OS: darwin 24.3.0

ProductName: macOS
ProductVersion: 15.3
BuildVersion: 24D60

Steps to Reproduce

attempt to run installation of recommended install option

Expected Result

stream deck populates with soundflow pages

Actual Result

nothing

Workaround

Other Notes

Links

User UID: WLt4buK5f3SSYHV1LJMHGjOIfvh1

Feedback Key: sffeedback:WLt4buK5f3SSYHV1LJMHGjOIfvh1:-OJ60AnuU43gZ71h5c9v

Feedback ZIP: A1hm7nRMWjQ/Kciql2GqOGzOkReELKzTwVocHcJAXZNjtvHX6WogRxvGpdp5bZpTPVjegHFhdEIfjk160ICWB7H66gDKrMboERXX9i+UHpAEvtf/c+slB21KqAjAqmPxmTBRTvMkKDVtQpVpzK6uaeKaF629oOXS+yxhftD+5oKDlUVBthUtVHZaUz+lCwWZQqshPSp9qGv9wacabYAk40G6cBleyG65Ts8qtX3gyKD+8RbsDF+Qv9v65X1L/zawoW8a9YzjQw8EabidLLA2z2vnfWbLjPOdkngjdbflAO6+SidXShctDzf4tLevFjOrKs2sexkI/YcCPD6pr6AKnr4N9KQuqUZZRAVXK9uA2dI=

Reply

1 replies

Christian Scheuer @chrscheuer

SoundFlow Team

2025-02-16 11:35:23.450Z

Hi Felipe,

From looking at your log files, it appears macOS doesn't recognize your Stream Deck:

14.02.2025 19:25:37.20 <info> [Backend]: HID Devices Available: 
Apple Inc. Magic Trackpad 2 A0:78:17:E1:DF:BD (VID 004c, PID 0265, version 3.11)
Apple, Inc Apple Keyboard  (VID 05ac, PID 0221, version 0.69)
RSS Sound VS_Faderbox 7761340 (VID 16c0, PID 0485, version 2.73)
TEControl Breath Controller 5.0-18260E5F 18260E5F (VID 2b06, PID 0018, version 5.0)
Kensington      Kensington Expert Mouse  (VID 047d, PID 1020, version 2.1)
Apple, Inc Apple Keyboard  (VID 05ac, PID 0221, version 0.69)

It should have been listed in this part of the log.

The most likely reason is that the Stream Deck is not receiving enough power through your hub/bus. Please see this article for troubleshooting details:

https://soundflow.org/docs/help/stream-deck

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