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Can't Uninstall Former Pro Packages

By Brandon Grugle @Brandon_Grugle
    2025-02-20 23:02:40.404Z

    Can't Uninstall Former Pro Packages

    System Information

    SoundFlow 5.10.1

    OS: darwin 24.3.0

    ProductName: macOS
    ProductVersion: 15.3.1
    BuildVersion: 24D70

    Steps to Reproduce

    1. Click Uninstall Package
    2. Error window says I can't access feature because I no longer have a pro account

    Expected Result

    Package uninstalls

    Actual Result

    error window

    Workaround

    no

    Other Notes

    Links

    User UID: DRNTQ2rn3egJQ6AKdm8GSLTg9jD3

    Feedback Key: sffeedback:DRNTQ2rn3egJQ6AKdm8GSLTg9jD3:-OJ_aKDwZzo7zzP76oPa

    Feedback ZIP: wovlOHgySo6NTFpJC15/qg4ATGw9m5NuRaIFT0fWs8zvgzpr2pYSb+5CtZTQQ/wBXl1kK8LOeYg/9d0WjSm6pacz+9SEzegQHvqXz2IDmrkkqYz+vFyb5URrHAr/jZJm7otJhi8V0qP8Pdi5ME9iaP89YVLnAzFW3vQqPYLN8FZ9Gv4AXj1fLWWPGXEorbFAX7QzuBxX79pkvZnenX5jdPSCx693aBsM1ToO7kK9iCvgcof2N9tn4aZRGmXkdCkgPlqZVxhRoO4C300WTFrNB/jHgAMM60CHmfCclF/1rPVtbeWYkreievBrboQ2bzR3pjPxBpsiOiW7/8YuWYSAHw==

    Reply
    • 4 replies
    1. Christian Scheuer @chrscheuer2025-02-21 15:20:56.656Z

      Hi Brandon,

      Thanks for reporting this. I'd love to hear more about how you intend to continue using SoundFlow with the free features so we have a better way of understanding this :)

      Reply
      1. B
        In reply toBrandon_Grugle⬆:
        Brandon Grugle @Brandon_Grugle
          2025-02-21 19:33:12.449Z

          Thanks for the reply! I simply just want to uninstall some packages I no longer use, but since I installed them when I had the premium plan (vs my Avid plan now), when I click the uninstall button it throws the error, "You need a SoundFlow Cloud Pro subscription to access this feature". It's not a huge problem, but I like to stay organized and know exactly what I can and can't use. Is there a way to uninstall these premium packages without having to pay $10? I've already used my trial premium subscription.

          I plan to continue to use the free features normally, but just only with the official, free Pro Tools package and the iZotope package (on my Avid plan). Thanks for the help!

          Reply1 Like
          1. Christian Scheuer @chrscheuer2025-02-23 13:21:35.990Z

            Hi Brandon,

            Thanks for giving these details.
            Until we fix this limitation/bug, I've extended a Pro trial to your account for 5 days, so you can clean things up :)

            Reply1 Like
          2. S
            In reply toBrandon_Grugle⬆:
            SoundFlow Bot @soundflowbot
              2025-02-23 13:21:55.629Z

              This issue is now tracked internally by SoundFlow as SF-1581

              Reply
              ReplyAdd progress note