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Version 5.10.3 Not able to login currently?

By Jonathan Johnson @Jonathan_Johnson
    2025-04-08 16:26:10.016Z

    On Mac 10.15

    Hey guys, having an issue ever since I uploaded to SoundFlow 5.10.3

    usually I ‘switch ch user’ on my SoundFlow account when I leave work and I’m heading home. Normally this process is without issue.

    This just saves the step of having to log out and re key in my password when I login.

    Now, when I go to login, it says, ‘please select a user to login’ and if I select my name, nothing happens if I try and quit the app nothing happens.

    Worst part is I am locked out of using SoundFlow currently at work

    I’ve had this happen a couple times and then the past I’ve reinstalled the software and then the problem goes away, but it’s almost like I need to reinstall it every time just to get it to work.

    However, now I’m not able to even get into SoundFlow. Hitting the black garbage can to the right of my user login doesn’t clear it and if I try and hit the sign in as new user, nothing happens.

    Please advise

    • 3 replies
    1. Kitch Membery @Kitch2025-04-08 16:42:36.929Z

      Hi @Jonathan_Johnson

      Thanks for reaching out.

      It looks like SoundFlow may be stuck in a bad state.

      As a troubleshooting step, please try downloading and reinstalling SoundFlow from the following link.

      https://soundflow.org/account/install

      Let us know if that fixes the issue for you.

      1. Kitch Membery @Kitch2025-04-08 16:44:27.767Z

        On a side note... for future issues like this, it's always best to log them via the Help/Issue workflow.

        You can find more information on how to do this at the following link.
        https://soundflow.org/docs/help#help-issue

        By filing a bug report this way, the SoundFlow team will have access to your log files and other important system information that will help us isolate and hopefully help solve the issue.