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Erroe You need an active Soundflow Cloud Pro subscription to run commands from Stream Deck.

By WILLIE WILCOX @WILLIE_WILCOX
    2025-07-01 21:51:24.306Z

    Erroe You need an active Soundflow Cloud Pro subscription to run commands from Stream Deck.

    System Information

    SoundFlow 5.10.6

    OS: darwin 23.6.0

    ProductName: macOS
    ProductVersion: 14.7.6
    BuildVersion: 23H626

    Steps to Reproduce

    1. I have a Pro Tools ultimate account. I installed Sound flow. It is not communication from the app to PT.

    Expected Result

    xx

    Actual Result

    xx

    Workaround

    xx

    Other Notes

    xx


    Links

    User UID: rVbmrmyxvPSHDjKT6bUkmVSZxEG2

    Feedback Key: sffeedback:rVbmrmyxvPSHDjKT6bUkmVSZxEG2:-OU6yHTNqisaS95IOmhW

    Feedback ZIP: OlDKlPMTpASNG8V9BAFOReh/YFsJh6h0RfDav5A0Q/rIxiFz3ygWELxnaTe/m0Pt7wILzhsGYgxzcW/uDILL8o3XXfP8gGfi66dv4uKhGVtmTkiBinmiyr5iPe8FhdeeZXqu02d2bFzqv+OP3RWoYeAxVTeqHBkz9GThjklvtVL1vW5IP2JjWy8UImAPlATSyl2kEaetSg+zPahItjKwuxqvEJHYLiJii3plfXjgmTdZ16h178wrZkbc+jqqoeR2X6O2BKqMyxRHXDgIsh0lZhu0whJI9CbiyL7nK/Zgi5EY9CuR/8duu828NgYsfnBdhJt73sKejR22bhvXidjzat7fhsFRjSewx/mXcrHI51U=

    • 1 replies
    1. Kitch Membery @Kitch2025-07-01 21:56:42.398Z

      Hi @WILLIE_WILCOX

      Can I get you to quit SoundFlow from the SoundFlow menu and restart SoundFlow from the Applications folder?

      If the issue persists, please let me know and I'll investigate further.