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Issue starting SoundFlow

By Christian Scheuer @chrscheuer2020-03-17 19:34:01.942Z

Asked by @Daniel_Dettwiler

Hi there, I installed Soundflow, created a profile. I even got asked wheter I want to start with some shortcuts availlable already or not. The software was then open. But now I can not open it anymore. When I click on the SoundFlow Probramm on my Mac-Book nothing happens. I am on high Sierra 10.13.3 (and I can not further update that OS). But I don't think, that that is the problem. I want to test Soundflow in my homeoffice only. Cheers, Daniel

Solved in post #4, click to view
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  • 5 replies
  1. Christian Scheuer @chrscheuer2020-03-17 19:37:25.078Z

    Hi Daniel

    There are 2 potential reasons why SoundFlow won't start up anymore. To get to the bottom of this, I'll need to collect some log files from your computer, and also potentially some crash reports.
    To get the log files, please go to this folder: ~/Library/Application Support/SoundFlow/v2/logs
    Please ZIP the whole folder and send to info@soundflow.org

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    1. Christian Scheuer @chrscheuer2020-03-19 23:28:52.583Z

      Hi Daniel

      Please let me know if you still need help with this - we would love to get to the bottom of why SoundFlow won't start on your computer.

      Reply
    2. In reply tochrscheuer⬆:
      Daniel Dettwiler @Daniel_Dettwiler
        2020-03-20 17:09:36.420Z

        Thanks, it actually does start. However I was not used to have a program in my dock that, if you open it, does nothing exept put it to the top of the Menu bar (from which it has to be opend again), no problem once it's clear. I do have other problems though, I will make a new post:-),
        Thanks, Daniel

        ReplySolution
        1. Christian Scheuer @chrscheuer2020-03-21 00:30:28.211Z

          Great, thanks for verifying. Correct - SoundFlow runs in the background and you normally don't need to start it from /Applications as it always runs and starts with your system.

          Reply
        2. A
          In reply tochrscheuer⬆:
          Artour Kats @Artour_Kats
            2020-12-08 22:31:12.722Z

            Hi , just installed Pro version of 4.1.8 . it opened ok when after installation . after I close it it doesn't open anymore . I installed it completely , reinstalled it and same thing again, opens ok first time and after closing it I cant't reopen . i.m Mac . Catalina .
            I will email you lot files as well from App support folder . Thanks for your help . look forward to testing your product

            THanks
            GC

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