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Media Uploader error

By John Rammelt @John_Rammelt
    2021-01-12 16:04:22.902Z

    Media Uploader error

    System Information

    SoundFlow 4.1.10

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H114

    Steps to Reproduce

    1. open Media Uploader
    2. select a section on the timeline with video and sound
    3. add recipient(s) click the 'Share' button
    4. SF runs and opens the BounceMix window, then throws the error "Could not export from Pro Tools: Error bouncing Error: Couldn't select "Session Folder"

    Expected Result

    the Bounce to go through.

    Actual Result

    the error described

    Workaround

    Manually Bouncing with the exact same settings works

    Other Notes

    Links

    User UID: cuN4ffps3YbqoOOf91l2GIIi0Wl1

    Feedback Key: sffeedback:cuN4ffps3YbqoOOf91l2GIIi0Wl1:-MQrKomN1uRnVLKvfoTS

    Feedback ZIP

    Solved in post #11, click to view
    Reply

    Linked from:

    1. Feature request - multiple email addresses and/or copy link to clipboard
    • 10 replies
    1. Christian Scheuer @chrscheuer2021-01-12 23:40:24.196Z

      Hi John,

      Thank you for reporting this.
      Can I get you to make a short screen recording showing the issue?
      This is likely the fastest way for us to see what could be going wrong.

      The error indicates that SF is unable to select the "Session Folder" option here:

      Hopefully a screen recording can help us understand why it's having trouble doing that.

      Reply
      1. JJohn Rammelt @John_Rammelt
          2021-01-14 10:36:41.839Z

          OK, here's a link to a screen recording:
          http://filer.hajp.se/_kg9lkrUx90ZMoR
          The link is valid for about 2 weeks.
          If I click OK and then just press the 'Bounce' button, the Bounce starts but I get an AVE error at the end of the process, at completion of the audio/video export.
          If I open the Bounce window again and give the Bounce another name, it goes through, so it seems that the automatic naming the Media Uploader performs is incompatible somehow. Don't know if this is 2 problems or 1 giving 2 different errors.

          Does it make it clearer?
          /John

          Reply
          1. JJohn Rammelt @John_Rammelt
              2021-01-14 10:48:57.307Z

              No, wait... the AVE error is related to something else.
              The problem is just related to what you see in the screen recording. I can indeed just click the Bounce button after clicking OK in the error dialog at the end of the screen recording and get a correctly Bounced MOV with the same name as the Media Uploader suggests. It's just the automated workflow that stops. I forgot to add that I tried this on 2 different setups.

              Reply
              1. Christian Scheuer @chrscheuer2021-01-14 12:26:53.405Z

                Thanks John.

                It is indeed super weird that it complains about that. Everything looks good in your video.

                Reply
                1. Christian Scheuer @chrscheuer2021-01-14 12:35:48.478Z

                  I just tried to add a potential fix to the 1.2.4 version of Notes - please try it out :)

                  Reply
                  1. JJohn Rammelt @John_Rammelt
                      2021-01-14 13:10:06.334Z

                      Hi Christian, just updated and restarted SF before trying but it is still the same error

                      Reply
                      1. Christian Scheuer @chrscheuer2021-01-14 14:01:02.544Z

                        Alright, thank you. We'll need to do some debugging/logging of your UI then.

                        A small thing for now - can I get you to check that the Tooltip settings are set like this:

                        https://soundflow.org/docs/getting-started/install-soundflow/known-issues

                        Reply
                        1. JJohn Rammelt @John_Rammelt
                            2021-01-14 14:03:56.150Z

                            Yes, Tooltip settings are checked

                            Reply1 Like
              2. O
                In reply toJohn_Rammelt⬆:
                Oskar Skriver @Oskar_Skriver8
                  2021-02-19 12:47:05.822Z

                  I get the same error message.
                  OS Catalina
                  Pro Tools 2020.12
                  Mac Pro 2019

                  Reply1 Like
                  1. In reply toJohn_Rammelt⬆:
                    Christian Scheuer @chrscheuer2021-02-19 14:50:23.997Z

                    Hi all.
                    Please use the new version 1.2.6 - this should now be fixed. Apologies for the delay!

                    Reply1 LikeSolution
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