Updated both Ipad and Soudnflow app to 4.2. My custom surfaces will no longer load on either desktop or ipad. However the "Track data Ultities" surface that is from the store DOES still load. All surfaces appear on the ipad but when i click them they do not load.
System Information
SoundFlow 4.2.0
OS: darwin 19.6.0
ProductName: Mac OS X
ProductVersion: 10.15.7
BuildVersion: 19H2
Steps to Reproduce
Expected Result
Actual Result
Workaround
None so far
Other Notes
Links
User UID: SPksUpAVkpdzZUxR3J82rOFQf6u1
Feedback Key: sffeedback:SPksUpAVkpdzZUxR3J82rOFQf6u1:-MUYxfupYBGGbx9FYGrL
- JJosh Bowman @Josh_Bowman
Just wanted to add, this is the error that I get in the log when i try to launch my surface from the ipad
27.02.2021 10:23:54.66 [Backend]: Received MobileDevice request from device mobile.2EEE8BF5-0863-48D0-A041-7063CDD87BD1--Joshua_s-iPad to open or create surface user:ckchpxcak0001rf109o4dvmrm:ckevj9ijp0000p910ace9af30
Christian Scheuer @chrscheuer2021-02-27 15:29:57.425ZHi Josh,
I'm sorry to hear you're experiencing this.
Can you elaborate a bit on what happens when you try to open the surfaces? How does it look on your iPad when you do it? Are they just black, or does something else happen?
And what happens if you press Open Surface on your Mac?
Anything you can tell us will help, since we haven't heard this report before.Also, please let us know an example of a surface that doesn't load - which package and what surface should we be looking to repro with?
- In reply toJosh_Bowman⬆:Christian Scheuer @chrscheuer2021-02-27 15:42:42.300Z
By the way a quick hint - the message you're showing here is completely normal, it's just an indication that a request was sent to open the surface, so this itself does not indicate an error.
- JJosh Bowman @Josh_Bowman
Ah right, sorrry i think this is the actual error below? So, on my ipad, the surfaces i have created show up still, but when i hit the button on the ipad, nothing changes on the ipad. If i hit "Show surface" in the sound flow app on my computer, i get a log error that says "XXX Surface failed to load".
So after investigating more, the only surface that will not seem to load is the one that i use the most that i made. In my account it is called " JB PROTOOLS IPAD SurfaceV1" if you are able to access it, or if there is away for me to share it w you let me know.
27.02.2021 10:55:05.60 [Backend]: >> Command: JB PROTOOLS IPAD SurfaceV1 [user:ckchpxcak0001rf109o4dvmrm:ckevj9ijp0000p910ace9af30]
Logging error in action (01) SurfaceOpenAction: Event 'show' command 'user:ckchpxcak0001rf109o4dvmrm:ckevidaf6000gsj10l1b897a0' is not found27.02.2021 10:55:05.96 [Backend]: !! Command Error: JB PROTOOLS IPAD SurfaceV1 [user:ckchpxcak0001rf109o4dvmrm:ckevj9ijp0000p910ace9af30]:
Event 'show' command 'user:ckchpxcak0001rf109o4dvmrm:ckevidaf6000gsj10l1b897a0' is not found ( JB PROTOOLS IPAD SurfaceV1: Line 1)<< Command: JB PROTOOLS IPAD SurfaceV1 [user:ckchpxcak0001rf109o4dvmrm:ckevj9ijp0000p910ace9af30]
27.02.2021 10:55:11.79 [Backend]: [SF_FIREBASE_WS]: Sending keep-alive
- Christian Scheuer @chrscheuer2021-02-27 16:03:59.395Z
Hi Josh,
This is because you have assigned a command to the "On Show Command" property of the surface and potentially later have removed that command. This feature is only supported for SoundFlow Developers so you shouldn't have seen it in the first place.
I have removed the On Show Command reference now - please see if you can do that on all your oher surfaces that have errors.
- JJosh Bowman @Josh_Bowman
Amazing, works! Was definitely a mistake on my end, probably checked a box when i was trying to get a handle on the surface feature at first and didn't know what i had done. Thank you SO MUCH!!! Your the best!
- Christian Scheuer @chrscheuer2021-02-27 16:46:45.218Z
Yay :) Happy it was an easy fix!
- NIn reply toJosh_Bowman⬆:Nacho @Nacho_Sotelo
Hi @chrscheuer, Im having the same problem but I dont have anything assigned to the "On Show Command" or any of those options, updated both soundflow and soundflow apps to their latest version.
- NNacho @Nacho_Sotelo
Not sure what happened, I deleted and reinstalled the iPad App and its working now, something might have gone wrong with the update.
- Christian Scheuer @chrscheuer2021-03-02 22:02:01.472Z
Great! Make sure to download 4.2.2 if you have any doubt or if you see the issue again. Otherwise, if it comes back, please report as a separate issue via the Help/Issue workflow.
- SIn reply toJosh_Bowman⬆:Seth @SDS
Ran into the same issue this morning. Surfaces had been working fine prior to that. Could see them on the screen, but was unable to open any. Deleted the app and reinstalled and now working ok.