Hello. I have a problem with StreamDeck XL freezing. It happens all the time, after a moment of inactivity, StreamDeck stops sending commands to Sound Flow, still displays my icons. I tried reconnecting SF with SD, didn't help. I need to restart SF and it works then.
System Information
SoundFlow 4.3.1
OS: darwin 19.6.0
ProductName: Mac OS X
ProductVersion: 10.15.7
BuildVersion: 19H524
Steps to Reproduce
- It just freezes after a moment of inactivity. If I use it regularly, it works fine.
Expected Result
SD freezes - stops working, yet displays all icons
Actual Result
Workaround
Resetting SF helps
Other Notes
It didn't happen on earlier SF versions. I'm on Catalina btw.
Links
User UID: AVKZmxfrsfhjFTRaUyK9wA7HFA92
Feedback Key: sffeedback:AVKZmxfrsfhjFTRaUyK9wA7HFA92:-M_VNbn2tvfElX3JILv2
Christian Scheuer @chrscheuer2021-05-12 12:22:18.243ZHi Michal
Is this Stream Deck connected directly to your computer or through a USB hub or extender?
The most frequent reason for this issue is if the Stream Deck doesn't get enough power or the USB hub/extender doesn't properly convert/forward the messages.
Christian Scheuer @chrscheuer2021-05-12 12:22:36.704ZIn either case, the way to troubleshoot this is to try connecting it directly to the computer to see if it solves the issue.
- Christian Scheuer @chrscheuer2021-05-13 11:32:27.866Z
Quoting from your mail here (you can't send replies to emails from the forum, they get sent to the forum developer, not us)
Yes, the StreamDeck is connected directly over USB 3 port.
I changed port as well reinstalled Streamdeck app, then switched it off to use SF.
And it works now.
Thank you!Great to hear that you got it working :)