Stream Deck intermittently stops working with Soundflow
Stream Deck intermittently stops working with Soundflow
System Information
SoundFlow 4.3.5
OS: darwin 19.6.0
ProductName: Mac OS X
ProductVersion: 10.15.7
BuildVersion: 19H15
Steps to Reproduce
- Everything works fine, a deck set up on the streamdeck and it functions properly.
- Suddenly when I press a button nothing happens.
- Soundflow still detects its existence but does not communicate with it
- If I euther restart soundflow or remove and reinsert the USB of the streamdeck then all works again fine for a while
- There are no visible indicatiors that something has failed, just whjen pressing a button nothing happens
Expected Result
Should keep working
Actual Result
It stops
Workaround
restart soundflow
Other Notes
Links
User UID: yQ7y4mE7qjYeM6D9GiYczruNqNU2
Feedback Key: sffeedback:yQ7y4mE7qjYeM6D9GiYczruNqNU2:-Mh9jsSHRCdMoznCys_k
- MMurray Grainger @Murray_Grainger
Further investigation reveals that the failure occurs after this appears in the log
15.08.2021 18:15:42.38 [Backend]: HID Devices Available:
Apple Headset 000000000000 (VID 05ac, PID 8103, version 2.14)
Apple 000000000000 (VID 05ac, PID 8104, version 2.14)
Frozen Pepper S.R.L. CCP Controller 00000000 (VID 0000, PID 0000, version 0.1)
Primax Kensington Eagle Trackball (VID 047d, PID 2048, version 6.0)
Apple Inc. Touch Bar Backlight 0000000000000000 (VID 05ac, PID 8102, version 2.1)
Apple Inc. Touch Bar Backlight 0000000000000000 (VID 05ac, PID 8102, version 2.1)
Apple Inc. Apple Internal Keyboard / Trackpad FM702270653HYYKAN+ERT (VID 05ac, PID 0340, version 2.73)
Apple Inc. Ambient Light Sensor 000000000000 (VID 05ac, PID 8262, version 2.1)
Apple Inc. Apple Internal Keyboard / Trackpad FM702270653HYYKAN+ERT (VID 05ac, PID 0340, version 2.73)
Apple Inc. Apple Internal Keyboard / Trackpad FM702270653HYYKAN+ERT (VID 05ac, PID 0340, version 2.73)
Apple Inc. Apple Internal Keyboard / Trackpad FM702270653HYYKAN+ERT (VID 05ac, PID 0340, version 2.73)
Apple Inc. Touch Bar Display 0000000000000000 (VID 05ac, PID 8302, version 2.1)
Unknown Keyboard K380 f4-73-35-04-60-8c (VID 046d, PID b342, version 42.1)
Elgato Stream Deck AL22K2C75140 (VID 0fd9, PID 006d, version 2.0)
Apple Inc. Apple Internal Keyboard / Trackpad FM702270653HYYKAN+ERT (VID 05ac, PID 0340, version 2.73)
[ConfigurationController] DoLoadConfiguration reason 'HID Device List changed'hasCloudPro: True
Christian Scheuer @chrscheuer2021-08-16 08:19:35.567ZHi Murray,
In fact, it's the line right before that:
15.08.2021 10:33:05.41 <info> [Backend]: [StreamDeck] HID: Removing device since it's been disconnected!This kind of quick disconnect typically happens if a Stream Deck doesn't have enough power delivered to it.
- MMurray Grainger @Murray_Grainger
Thank you, yes doing a change around of usb connections so that the stream deck has its own port does indeed seem to have sorted it hopefully.
It is very curious that it was receiving enough power through most of the time, but just at the time Melodyne edits cause a big save it must choke the power at that moment!
MAny thanks for the quick help
- MIn reply toMurray_Grainger⬆:Murray Grainger @Murray_Grainger
Even further research seems to indicate that it happens when working within Melodyne. Whenever during work if PT performs a backup then the Soundflow Streamdeck integration fails....