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Steremdeck does not respond after wake up from screensaver

By @leff
    2021-09-21 20:47:21.528Z

    Steremdeck does not respond after wake up from screensaver

    System Information

    SoundFlow 4.3.5

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H1417

    Steps to Reproduce

    1. allow screensaver to engage
    2. wake up CPU

    Expected Result

    Streamdeck should respond

    Actual Result

    SF icon stuck on streamdeck cycling colors

    Workaround

    hot swap the StreamDeck or quit & relaunch SF

    Other Notes

    Links

    User UID: PQUsntt1dMMoNw3bKTOyZJj0ZU32

    Feedback Key: sffeedback:PQUsntt1dMMoNw3bKTOyZJj0ZU32:-Mk96DxCnBAKiF9BLInh

    Feedback ZIP

    Reply2 Likes
    • 3 replies
    1. Christian Scheuer @chrscheuer2021-09-21 20:53:43.095Z

      Hi Leff,

      Thanks for reporting here.

      So the log file indicates SF does receive the event that the screen saver stops.
      It also tries to draw the Deck (and stop showing the colored SF logo).

      OnNativeNotification: com.apple.screensaver.didstop: {
    runFromPref = 0;
}
[StreamDeck] Reinstantiating decks
[AxStreamDeckDevice] ReinstantiateDeck. Device: 'LazloDeck01'. Current Deck Instance: 'user:ckbb0fz74000367102cqpq25x:ckbb0g8wf00046710jd68wynq:streamDeckHid.AL50H1C14286.fb32ef96-73e0-4f8a-8858-d094ecd20348'
[AxDeckInstance] InstanceShow: user:ckbb0fz74000367102cqpq25x:ckbb0g8wf00046710jd68wynq:streamDeckHid.AL50H1C14286.fb32ef96-73e0-4f8a-8858-d094ecd20348 (_Deck_Finder) Device: 'AL50H1C14286'

21.09.2021 13:44:21.65 <info> [Backend]: [AxDeckInstance] TriggerDraw: user:ckbb0fz74000367102cqpq25x:ckbb0g8wf00046710jd68wynq:streamDeckHid.AL50H1C14286.fb32ef96-73e0-4f8a-8858-d094ecd20348 (_Deck_Finder) Device: 'AL50H1C14286'
[AxStreamDeckDevice] Device 'AL50H1C14286' -> ShowDeckInstance: user:ckbb0fz74000367102cqpq25x:ckbb0g8wf00046710jd68wynq:streamDeckHid.AL50H1C14286.fb32ef96-73e0-4f8a-8858-d094ecd20348
[AxStreamDeckDevice] DrawInstance. instance 'user:ckbb0fz74000367102cqpq25x:ckbb0g8wf00046710jd68wynq:streamDeckHid.AL50H1C14286.fb32ef96-73e0-4f8a-8858-d094ecd20348'
      Reply
      1. Christian Scheuer @chrscheuer2021-09-21 20:55:25.586Z

        This definitely indicates some kind of SF bug, so let's keep this report open while we investigate.

        Reply
        1. L@leff
            2021-09-21 20:58:40.081Z

            Thanks Christian. Please let me know if there’s anything I can do to help.

            Reply
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