Iphone app is not connectiing to My soundflow account.
Iphone app is not connectiing to My soundflow account.
System Information
SoundFlow 4.3.5
OS: darwin 19.6.0
ProductName: Mac OS X
ProductVersion: 10.15.7
BuildVersion: 19H15
Steps to Reproduce
- Open Iphone SOundflow app while Soundflow on my Mac is active.
- The Iphone app does not see the Soundflow Mac app.
Expected Result
I hope to be able to use my Iphone as a controller via the app.
Actual Result
Same results
Workaround
No.
Other Notes
No.
Links
User UID: EPaGgMGrRff5PE0JVMQpy3mRtgo2
Feedback Key: sffeedback:EPaGgMGrRff5PE0JVMQpy3mRtgo2:-MlH1MYCzuJc87s7h9TS
Kitch Membery @Kitch2021-10-05 20:01:02.095ZThanks for reporting this here @Sean_McDonald :-)
Could you you to check that your iPhone is on the same Wifi network as your computer?
- In reply toSean_McDonald⬆:Kitch Membery @Kitch2021-10-05 20:06:23.861Z
Also, does your iPhone meet the minimum requirements for iOS Devices;
- iOS (App Store): iOS 10 or newer. Works with both iPads and iPhones. Some low spec old devices may encounter limitations.
As a troubleshooting step, I'd also suggest quitting SoundFlow app on your computer from the icon up by the clock then restarting from the applications folder. And then quitting the iOS SoundFlow app and reopening it.
If after following those steps you are still unable to see your computer in the SoundFlow iOS app let me know and we'll investigate further. :-)
- SIn reply toSean_McDonald⬆:Sean McDonald @Sean_McDonald
Brand new Iphone. I went through your troubleshooting steps to no avail.
I'm on the same wifi. My computer is in the machine room. Not sure if that makes a difference.
Kitch Membery @Kitch2021-10-05 20:29:30.970ZThanks @Sean_McDonald,
Having your computer in the machine room shouldn't make a difference.
I'll get @chrscheuer to take a look at the log files when he has a moment.
Thanks for your patience.
- In reply toSean_McDonald⬆:
Christian Scheuer @chrscheuer2021-10-05 21:07:36.210ZHi Sean,
SoundFlow uses macOS Bonjour/zeroconf to discover known devices on the network. If this traffic is blocked so that the apps can't see each other, 99% of the time this comes down to the router having some sort of configuration that either creates different subnets between Wifi and wired connections, blocks zeroconf/bonjour, has a firewall enabled that blocks SF's internal traffic, or something like that.
Unfortunately, there's literally thousands of router types, so we don't have good troubleshooting steps for how to deal with this, as routers are designed very differently.
My only suggestion would be to try to look through your router's settings to see what may be set up in terms of a firewall, some kind of fancy blocking system / filtering, subnets, etc.