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Every few days soundflow signs me out

By Michael Bouska @Michael_Bouska
    2021-11-29 19:08:14.037Z

    Every few days soundflow signs me out

    System Information

    SoundFlow 4.3.8

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H524

    Steps to Reproduce

    1)boot up
    2) re log in
    3) seems random, not sure when or whu
    4)
    5)
    6)

    Expected Result

    Actual Result

    Workaround

    Other Notes

    Links

    User UID: oLebZ1UJRec6vKNliuTbQiEPkHF3

    Feedback Key: sffeedback:oLebZ1UJRec6vKNliuTbQiEPkHF3:-Mph5EgXt23xVnWi3zkK

    Feedback ZIP

    Solved in post #6, click to view
    Reply
    • 6 replies
    1. Christian Scheuer @chrscheuer2021-12-01 22:14:51.464Z

      Hi Michael,

      Apologies for the delay in our response to this. Let me take a look at your log file / account.

      Do you have SoundFlow installed on more than one computer by any chance?
      Usually logouts happen because another machine logs you in.

      Reply
      1. Christian Scheuer @chrscheuer2021-12-01 22:18:05.966Z

        Ah, I think I see what the problem is.

        28.11.2021 13:55:20.42 <info> [AppState.AuthService.SigninProvider]: Error: FetchError: request to https://core.api.soundflow.org/v1/app/auth/login failed, reason: net::ERR_NETWORK_CHANGED

        This looks like a bug which happens when the computer switches IP address while SoundFlow is busy making the login request. This can happen if the network connection is slow to start and/or if the router assigns a new IP when you connect, which would block the SF login call from completing.

        The bug fix would be for SF to understand this kind of error and just re-try the login attempt.
        I'll make sure we track an internal bug report for this.

        Reply
        1. Christian Scheuer @chrscheuer2021-12-01 22:20:36.495Z

          One workaround you could make – I'm not sure if this will work or not – would be to have a persistent DHCP lease for your computer. You can set it up in your router's DHCP settings so that your computer (based on the network card's MAC address) always gets assigned the same IP. This may work if the problem is the router re-assigning IPs (for example if another device on your network had taken that available IP address while your computer was inactive). If the problem is elsewhere it may not help.

          Reply
      2. S
        In reply toMichael_Bouska⬆:
        SoundFlow Bot @soundflowbot
          2021-12-01 22:18:32.605Z

          This issue is now tracked internally by SoundFlow as SF-376

          Reply
          1. Christian Scheuer @chrscheuer2021-12-13 00:36:31.453Z

            This should be fixed in the upcoming version of SoundFlow.

            ReplySolution
          2. S
            In reply toMichael_Bouska⬆:
            SoundFlow Bot @soundflowbot
              2021-12-13 00:36:37.651Z

              This issue has been marked as Done

              Reply
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