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Pro Tools plugin search issue

By Michael Bouska @Michael_Bouska
    2021-12-19 23:26:53.694Z

    Pro Tools plugin search issue

    System Information

    SoundFlow 4.3.8

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H524

    Steps to Reproduce

    Expected Result

    Actual Result

    Workaround

    Other Notes

    I know its a known issue and I know there are workarounds, but any chance this has been resolved? It kills me! Thanks

    Links

    User UID: oLebZ1UJRec6vKNliuTbQiEPkHF3

    Feedback Key: sffeedback:oLebZ1UJRec6vKNliuTbQiEPkHF3:-MrK0Ef3DzbZjmZTrube

    Feedback ZIP

    Reply
    • 8 replies
    1. Kitch Membery @Kitch2021-12-19 23:31:44.335Z

      Hi @Michael_Bouska,

      Can you provide more information regarding the issue you are seeing? The log report you have filed has no information other than what you wrote in "Other Notes"

      If you could fill out the following three pieces of information, we'll be able to look into your issue further.

      1. Steps to Reproduce
      2. Expected Result
      3. Actual Result

      Thanks in advance :-)

      Reply
      1. MMichael Bouska @Michael_Bouska
          2021-12-19 23:36:25.681Z

          Sorry for the vague post! Its the glitch in pro tools where I cant click on the plugin menu and instantly start typing to search for a plugin. You have a whole workaround post about it, I was just curious if updating PT would fix it! Thanks!

          Reply
          1. Kitch Membery @Kitch2021-12-19 23:49:20.572Z

            Thanks for clarifying @Michael_Bouska,

            We are aware of the popup menu issue. And it is a super high priority for us, unfortunately, right now I can't provide you with any more information regarding the issue other than what is explained in the workaround post below.

            Please note that we are doing everything we can to get this resolved.

            Reply
            1. Christian Scheuer @chrscheuer2021-12-20 00:41:47.924Z

              Yes, as Kitch mentioned we're doing everything we can – unfortunately, in this case, the only thing we can do is to remind Avid that this is something they need to fix, as the issue is entirely on their side. SF can't do anything on our own to fix this issue, unfortunately.
              There's a better & longer explanation of why this is the case in the article Kitch linked to, so I'd encourage you to check it out.

              Reply
              1. Rrich aitken @rich_aitken
                  2022-04-24 17:54:56.313Z

                  Hi, Can i just add something here. If you trash prefs then the search works for a while - a goo 20 or so searches... THEN it fails. that strikes me as something being written to prefs by SF.

                  cheers

                  Reply
                  1. Christian Scheuer @chrscheuer2022-04-24 18:22:19.948Z

                    Hi Rich,

                    It's not got anything to do with preferences, for a full explanation of why this happens, please check the article we linked to above. This happens because PT switches to a legacy menu mode the first time it's controlled by SoundFlow or any other scripting system. So yes, it would show normal menus until the first time a script is run.

                    Reply
                    1. Rrich aitken @rich_aitken
                        2022-04-24 18:23:29.434Z

                        right. Gotcha. Its that first runnign that pushes PT over. Annoying as hell!!!

                        Reply1 Like
                        1. Christian Scheuer @chrscheuer2022-04-24 18:30:01.638Z

                          I totally agree. We're doing everything we can to get this fixed.

                          Reply
            2. Progress
              with handling this problem
            3. @chrscheuer closed this topic 2021-12-20 00:43:57.977Z.
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