Stream Deck not recognized
System Information
SoundFlow 4.3.8
OS: darwin 17.7.0
ProductName: Mac OS X
ProductVersion: 10.13.6
BuildVersion: 17G14033
Steps to Reproduce
- Installed SoundFlow and Stream Deck. Worked fine.
- Restarted Mac. Stream Deck not recognized.
- Tried different USB ports
- Restarted SF
Expected Result
Stream Deck recognized by SF
Actual Result
Stream Deck not recognized by SF
Workaround
No
Other Notes
Links
User UID: fJ7W34Bl36SlXGJ3PeVgiae9lcp1
Feedback Key: sffeedback:fJ7W34Bl36SlXGJ3PeVgiae9lcp1:-MrTH2OX0WmFV5LWI8vi
Christian Scheuer @chrscheuer2021-12-21 21:39:41.848ZHi Hakan,
Can you clarify what you mean by "Stream Deck not recognized"?
What do you actually experience? Where are you seeing that it isn't recognized? What shows up on the physical Stream Deck? Is there somewhere in SoundFlow where you don't see the drop down menus? Can you share screenshots?
Christian Scheuer @chrscheuer2021-12-21 21:40:25.213ZFrom what I can see in the log SoundFlow does recognize the device:
Elgato Stream Deck XL CL29K1A09313 (VID 0fd9, PID 006c, version 2.0)- Christian Scheuer @chrscheuer2021-12-21 21:43:05.287Z
It doesn't look like you have added any Stream Deck Connection triggers to your account, so when you immediately start SoundFlow or connect the device, nothing will be shown on it.
If you want a deck to be shown by default when SF is launched or the SD is connected, make sure to add such a trigger to your deck.
- HHakan Glante @Hakan_Glante
Thank you, Christian!
I think I understand, and it probably was a temporary problem due to a bad USB connection - anyway, now it works.