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Cannot record Keyboard Trigger

By Brett Ryan Stewart @Brett_Ryan_Stewart
    2022-01-12 22:05:23.543Z

    Cannot record Keyboard Trigger

    System Information

    SoundFlow 4.3.8

    OS: darwin 20.6.0

    ProductName: macOS
    ProductVersion: 11.6
    BuildVersion: 20G165

    Steps to Reproduce

    1. In Editor, on any command I press "Create Trigger" and select Keyboard Trigger
    2. I select an app or leave as All Apps
    3. I then hit "Record" and try pressing different key combinations
    4. the little glowing red box to the left stays red but a key command never appears above it
    5. i hit cancel
    6. I've tried both a wireless and a wired mac keyboard with no luck.
    7. however if I make a mouse stroke, it does recognize that.

    Expected Result

    a key command should appear allowing me to save it

    Actual Result

    it hangs.

    Workaround

    no

    Other Notes

    Links

    User UID: ax1q6qUrSMciuZtOq9DDPwF1Nzy2

    Feedback Key: sffeedback:ax1q6qUrSMciuZtOq9DDPwF1Nzy2:-MtFJjn37hZ1W_p5kfST

    Feedback ZIP

    Reply
    • 9 replies
    1. Christian Scheuer @chrscheuer2022-01-12 23:57:53.767Z

      Thanks for reporting

      Reply
      1. Brett Ryan Stewart @Brett_Ryan_Stewart
          2022-01-12 22:14:23.281Z

          @chrscheuer ok I filled out the form. I forgot to add this screen recording of what happens so posting here: https://www.dropbox.com/s/x0wghpp7l2mfjlm/Screen Recording 2022-01-12 at 4.08.54 PM.mov?dl=0

          Reply
          1. Christian Scheuer @chrscheuer2022-01-12 23:58:23.712Z

            I moved your post including the video into this report

            Reply
        • In reply toBrett_Ryan_Stewart⬆:
          Christian Scheuer @chrscheuer2022-01-12 23:59:52.935Z

          Hm this is a really odd bug. I've never seen that not work before. Does it still happen if you restart SoundFlow? I'm assuming this is something you've seen consistently for a while, right?

          Do you have any other keyboard related software installed? ControllerMate, KM, Quickeys etc.?

          Reply
          1. Brett Ryan Stewart @Brett_Ryan_Stewart
              2022-01-13 01:37:44.397Z

              Yes I've tried restarting SF. It's been consistently not working. In fact it never work.
              I do have Logitech Control Center and Logitech Unifying Software installed. Should I try removing them?

              Reply
              1. In reply tochrscheuer⬆:
                Brett Ryan Stewart @Brett_Ryan_Stewart
                  2022-01-13 04:38:21.073Z

                  I went ahead and uninstalled Logitech Control Center and it works now!

                  Reply1 Like
                  1. Christian Scheuer @chrscheuer2022-01-13 11:42:36.210Z

                    Nice!!

                    Reply
                • Z
                  In reply toBrett_Ryan_Stewart⬆:
                  Zach McNees @Zach_McNees
                    2023-11-09 03:37:32.905Z

                    This is a new one for me as well, since installing the new version of SF. I do not have Logitech control center. Keyboard record shortcuts just doesn't work now.

                    Reply
                    1. Christian Scheuer @chrscheuer2023-11-09 04:49:08.638Z

                      Hi Zach,

                      If you're having issues, please open up a new support request by clicking the SF icon and choosing Help/Issue. Please fill out as many details as possible.

                      Reply
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