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Stream Deck XL stuck on SoundFlow logo

By Zach Moody @Zach_Moody
    2022-02-22 19:50:01.189Z

    Stream Deck XL stuck on SoundFlow logo

    System Information

    SoundFlow 5.0.2

    OS: darwin 18.7.0

    ProductName: Mac OS X
    ProductVersion: 10.14.6
    BuildVersion: 18G9216

    Steps to Reproduce

    1. Boot up and login to computer
    2. When computer boots up my Stream Deck shows my master Deck and my Stream Deck XL shows the Stream Deck Logo
    3. When Soundflow loads both Stream decks switch to Blue SoundFlow logo.
    4. The Stream Deck then switches to my Master Deck but the Stream Deck XL stays on the blue logo instead of loading my Finder Deck.

    Expected Result

    Stream Deck XL should change to Finder deck or Pro Tools deck.

    Actual Result

    Stream Deck XL stays on blue SoundFlow logo

    Workaround

    I can show a deck on the XL by using Show Deck in SoundFlow. All of the buttons on the deck appear to work but it won't switch decks based on what program I am in.

    Other Notes

    This was working fine yesterday but hasn't worked since I came in this afternoon. SoundFlow sees the XL in the Setup Stremdeck window. I tried restarting Sound Flow, turning the XL on and off, and restarting the computer.
    I don't know if this is important but my Stream Deck XL is a new MK2 version with a removable cable. My regular Stream Deck is an older version without a removable cable. The regular Stream Deck will shut off when the computer shuts down. The Stream Deck XL won't so I power it off at the usb hub. Both Stream Decks are on the same USB 3 powered hub. Thanks for your help


    Links

    User UID: PK7MrNcgoyUfepXBHxbD9Uvnheh2

    Feedback Key: sffeedback:PK7MrNcgoyUfepXBHxbD9Uvnheh2:-MwXywX9-Ijy3dSp4UA7

    Feedback ZIP

    Solved in post #2, click to view
    • 1 replies
    1. Z
      Zach Moody @Zach_Moody
        2022-02-22 20:35:38.010Z

        I figured out what happened. It's related to one of my other posts. This one Temporarily turning off Deck navigation
        I forgot I changed the script for disabling deck switching last night on my laptop. When I reverted it back the decks loaded correctly. I'll follow up in that thread so everything is together. Thanks

        Reply2 LikesSolution