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Ever since installing SF (and updating it to the latest version as well), When I shut down my computer, it will hang and not shut down properly. After a bit of troubleshooting, I found out if I Quit S

By Micah Loken @Micah_Loken
    2022-03-11 22:27:35.732Z

    Ever since installing SF (and updating it to the latest version as well), When I shut down my computer, it will hang and not shut down properly. After a bit of troubleshooting, I found out if I Quit SF from the menu bar and then shut down my computer, everything would act as expected.

    System Information

    SoundFlow 5.0.10

    OS: darwin 20.6.0

    ProductName: macOS
    ProductVersion: 11.6.3
    BuildVersion: 20G415

    Steps to Reproduce

    Note: This isn't steps to reproduce, it's more troubleshooting steps I have taken. The issue is ongoing.

    1. Running SF as normal
    2. Checking Activity monitor and seeing the "(Not Responding)" process
    3. Atempt to restart SF application
    4. "(Not Responding)" process shows up again briefly after restart
    5. Quit SF entirely and reopen
    6. "(Not Responding)" process shows up again briefly after reopening software
    7. Quit Application and Restart computer
    8. Shortly after reboot, SF process shows "(Not Responding)"

    Expected Result

    I cannot figure out what is happening to cause the issue. The program should, effectively, be operating as normal after a restart or Full Quit/Reopen, but it does not.

    Actual Result

    The issue comes back briefly after closing/reopening the application

    Workaround

    No

    Other Notes

    I do not believe it has anything to do with macros/scripts I have created and/or have running etc. I thought that maybe it's a permissions thing, so I gave SF Full Disk Access in Security and Privacy Settings and that did not yield a good result either. As far as I know, this issue has been happening since I first installed the application.

    Links

    User UID: xccrytGOrsRRPYHLwbzTvsapDt53

    Feedback Key: sffeedback:xccrytGOrsRRPYHLwbzTvsapDt53:-Mxv51Xfq-YYcDIZ9q0f

    Feedback ZIP

    Reply1 Like
    • 5 replies
    1. Kitch Membery @Kitch2022-03-11 22:31:09.570Z

      Thanks for reporting the issue, Micah,

      I'll have @chrscheuer look at it when he has a chance. :-)

      Screenshots from the email thread;

      Reply
      1. MMicah Loken @Micah_Loken
          2022-03-11 22:37:55.886Z

          Thanks! Also, not sure if this may be of help. This is the process that is hanging. Even after a software restart and just leaving the system alone (not switching applications or running any scripts/decks, this process stops responding about a minute after restarting the app.

          Reply1 Like
          1. Kitch Membery @Kitch2022-03-11 22:39:20.803Z

            Thanks for that, much appreciated :-)

            Reply
            1. In reply toMicah_Loken⬆:
              Christian Scheuer @chrscheuer2022-03-12 14:16:33.263Z

              Thanks Micah. The next time this happens, would you be able to share a screenshot of the last page (Open Files and Ports) instead? This is the one I would need.

              You can also click the "Sample" button in that window, which will take a "sample" of the process which could help us narrow down any potential bugs related to this.

              Please note, that the "Not Responding" for all we know doesn't in fact mean that the process is not responding. It just means it isn't necessarily responding in the way macOS wants it to, but it doesn't mean that it's in a non-functional state.

              That being said, if you can see a correlation between that message and your computer not being able to shut down, then that's of course an issue. But, as far as we know, the "Not Responding" can otherwise be safely ignored.

              Reply
              1. MMicah Loken @Micah_Loken
                  2022-03-14 16:38:53.510Z

                  Hi @chrscheuer,

                  Here is the info you want after a clean computer boot up from shutdown (with SF opening automatically on start). No scripts/commands were run prior to the capture of this information. I will email your support email a .txt file of the sample.

                  Below is the 'Open Files and Ports' for this process:

                  (Note: in the 'recent hangs' line in this parent process "SoundFlow (613)", there is a hang added once every ~5sec or so.

                  cwd
                  /
                  txt
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/MacOS/sfbackend
                  txt
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/libcom-api.dylib
                  txt
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/libsndfile.dylib
                  txt
                  /usr/lib/dyld
                  txt
                  /private/var/db/timezone/tz/2021a.3.0/icutz/icutz44l.dat
                  txt
                  /private/var/db/analyticsd/events.whitelist
                  txt
                  /Library/Fonts/Arial.ttf
                  txt
                  /System/Library/Fonts/Helvetica.ttc
                  txt
                  /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car
                  txt
                  /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/FauxVibrantLight.car
                  txt
                  /System/Library/Extensions/IOHIDFamily.kext/Contents/PlugIns/IOHIDLib.plugin/Contents/MacOS/IOHIDLib
                  txt
                  /System/Library/Extensions/AppleGFXHDA.kext/Contents/PlugIns/AppleGFXHDAHALPlugIn.bundle/Contents/MacOS/AppleGFXHDAHALPlugIn
                  txt
                  /usr/lib/libobjc-trampolines.dylib
                  txt
                  /Library/Preferences/Logging/.plist-cache.itSs2xGP
                  txt
                  /usr/share/icu/icudt66l.dat
                  txt
                  /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/Aqua.car
                  txt
                  /System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/VibrantLight.car
                  txt
                  /private/var/folders/nq/74fh3gk90893xdhb4xszkqjr0000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-2548-v2.csstore
                  0
                  ->0xdc60f06bb0a476c1
                  1
                  ->0xdc60f06bb0a47c39
                  2
                  ->0xdc60f06bb0a46271
                  3
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
                  4
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/v8_context_snapshot.bin
                  5
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/chrome_100_percent.pak
                  6
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/chrome_200_percent.pak
                  7
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
                  8
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/resources.pak
                  9
                  ->0xdc60f06bb0a47c39
                  10
                  ->0xa162ab37645235b2
                  11
                  ->0x6d0572476f25b122
                  12
                  /Users/micahloken/Library/Application Support/SoundFlow/v2/script.log
                  13
                  ->0xdc60f06bb3a09dc9
                  14
                  ->0xdc60f06bb3a09f59
                  15
                  ->0xdc60f06bb3a09e91
                  16
                  ->0xdc60f06bb3a0a0e9
                  17
                  ->0xdc60f06bb3a0a279
                  18
                  *:dpkeyserv
                  19
                  count=0, state=0xa
                  20
                  ->0xdc60f06bb3a0a599
                  21
                  *:49396
                  22
                  192.168.68.65:49447->85.97.201.35.bc.googleusercontent.com:https
                  23
                  localhost:49396->localhost:49397
                  24
                  [ctl com.apple.netsrc id 6 unit 54]
                  25
                  ->0xdc60f06bb3a07911
                  29
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Resources/app.asar
                  32
                  /Applications/SoundFlow.app/Contents/Helpers/SoundFlow.app/Contents/Resources/app.asar
                  41
                  /Users/micahloken/Library/Application Support/SoundFlow/v2/sfagent/GPUCache/index
                  42
                  /Users/micahloken/Library/Application Support/SoundFlow/v2/sfagent/GPUCache/data_0
                  43
                  /Users/micahloken/Library/Application Support/SoundFlow/v2/sfagent/GPUCache/data_1
                  44
                  /Users/micahloken/Library/Application Support/SoundFlow/v2/appSettings.json
                  47
                  ->0xcde89e2b4725e19
                  48
                  ->0xe32a86a70c7accd6
                  49
                  ->0x643b241ced0a59d1
                  50
                  ->0x19bd5b0b70e3e98e
                  52
                  /
                  53
                  /private/etc
                  54
                  /private/etc/hosts
                  55
                  /Users/micahloken/Library/Application Support/SoundFlow/v2/sfagent/GPUCache/data_2
                  56
                  /Users/micahloken/Library/Application Support/SoundFlow/v2/sfagent/GPUCache/data_3

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