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Color Deck trouble

By Brian Chapman @Brian_Chapman
    2022-03-16 20:34:59.536Z

    Hi,
    I'm a newb. Loving SF. Im not able to get Schep's Color Deck to render. I get the render error message. I've looked at others posts on this. I am on Mojave, and I dont see a Screen Recording in the Sercurity Prefs. Sound Flow is listed, and checked under Accessiblity. Any ideas? Would love to be able to use this thing, since i bought it! Andrew?

    Reply
    • 10 replies
    1. Kitch Membery @Kitch2022-03-16 20:51:41.409Z

      Hi @Brian_Chapman,

      The best way to get help with a package created by a SoundFlow user is to ask in the "Packages" section of the SoundFlow User Forum.

      To learn how to do this please watch our video on "How to get help in SoundFlow" specifically the section from 4:18 “Getting Package Help”.

      This time round, I've moved the thread into the "Scheps Color Deck" forum. :-)

      Rock on!

      Reply
      1. BBrian Chapman @Brian_Chapman
          2022-03-16 20:57:24.269Z

          BLESS YOU. I'll do that next time!

          Reply1 Like
        • In reply toBrian_Chapman⬆:
          Kitch Membery @Kitch2022-03-16 20:52:09.678Z

          CC @Andrew_Scheps :-)

          Reply
          1. In reply toBrian_Chapman⬆:
            Andrew Scheps @Andrew_Scheps
              2022-03-16 21:40:30.888Z

              Hi @Brian_Chapman ,

              Can you be more specific as to the render error message you're getting?

              Thanks,
              Andrew

              Reply
              1. BBrian Chapman @Brian_Chapman
                  2022-03-17 21:02:06.369Z

                  Hey Andrew,
                  Yes, the full message is:
                  Color Deck: Render failed
                  TypeError: Cannot read property
                  ‘selectedTrackColors of undefined

                  My system is Mojave 14.6, PTUltimate 2021.12
                  As i wrote before, I don't see a "Screen Recording" pref in Security'Accessiblity zone. Thanks for the assistance.
                  Chappy

                  Reply
                  1. Andrew Scheps @Andrew_Scheps
                      2022-03-17 22:14:45.780Z

                      Hi Brian,

                      Sorry, I still need a little more info to track this down. Can you do this for me.

                      1. launch the app so you get the error message
                      2. go to the SoundFlow menu bar icon, and choose help/issue at the bottom of the little pop up menu
                      3. fill out the bug report form, putting Color Deck in the title of the bug.

                      This will give me the log files so I can try and see what’s going on. Also, if you can do a screen recording of it failing using QuickTime player that would be super helpful.

                      Last thing is I’m wondering why you’re talking about the Screen Recording?

                      We’ll figure it out!
                      Andrew

                      Reply
                      1. BBrian Chapman @Brian_Chapman
                          2022-03-17 22:22:33.724Z

                          i'll have to circle back on the log because i have to step out. But i had already made a video for you.

                          Reply
                          1. In reply toAndrew_Scheps⬆:
                            BBrian Chapman @Brian_Chapman
                              2022-03-18 05:01:10.313Z

                              I've done a couple bug reports and finally figured out how to display the error messages long enough to take a screenshot. In it, you can see all my attempts to launch it, and the error messages that resulted. Hope this helps. Thanks in advance.
                              https://www.dropbox.com/s/gf8swi1tsxmjqlc/Screen Shot 2022-03-17 at 9.54.15 PM.png?dl=0

                              Reply
                              1. In reply toAndrew_Scheps⬆:
                                NNathan Scott @Nathan_Scott
                                  2022-06-09 21:15:48.528Z

                                  I'm getting this same error message as well. I will fill out a bug report. wierdly, it opened the very first time, but has not worked since that first time.

                                  Reply
                                  1. Andrew Scheps @Andrew_Scheps
                                      2022-06-11 08:34:22.714Z

                                      Please do file the bug report so I can see the logs, preferably right after you make the error happen. Thanks!

                                      Reply
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