Scheps transport deck requires permisson that you're not granted
Hi friends! I just bought the Scheps transport deck. The sale went through and the package is installed.... However I get 'render requires permisson that you're not granted' when trying to access the deck on my iphone. Any ideas? @chrscheuer @Andrew_Scheps
Andrew Scheps @Andrew_SchepsHi @dex_green ,
Are you sure the sale actually went through? Somebody had a similar problem with another package and it turned out the sale hadn’t actually happened, their card was never charged. If that’s the case try deleting the package and re-buying from the store.
Thanks!
Andrew
Christian Scheuer @chrscheuer2022-03-22 10:05:34.360Z2022-03-22 11:31:33.729ZHi @dex_green
Our apologies for this. I've refreshed your account and it should work now. We're investigating this issue internally now (purchases not being always immediately registered).
What appears to be happening on our end is that the refresh of the account happens right at the time the purchase is going through and so we have a timing issue in the logic handling these types of purchases where sometimes the database is updated right after the update of the account, leading to the permissions not being correctly propagated.
We'll keep looking out for a solution to this issue so this won't happen going forward.- Christian Scheuer @chrscheuer2022-03-22 14:30:49.897Z
I think we have solved the underlying problem now so this issue shouldn't repeat from now on.