No internet connection
  1. Home
  2. Support

Any preset fails to open a preset on the plugin if a plugin window is already open

By Ben Rubin @Ben_Rubin
    2022-03-31 01:46:58.497Z

    Any preset fails to open a preset on the plugin if a plugin window is already open

    System Information

    SoundFlow 5.0.15

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H1615

    Steps to Reproduce

    1. Run any preset with "Preset Name" field filled out.
    2. Run preset a second time without closing window from first run.

    Expected Result

    send run of preset should open preset in pluing

    Actual Result

    correct plugin opens, but soundflow does not open preset

    Workaround

    no

    Other Notes

    Links

    User UID: yesbmwLVy0dRQLFNZzxo8kQx4ri2

    Feedback Key: sffeedback:yesbmwLVy0dRQLFNZzxo8kQx4ri2:-MzSdsNX4zAgf1gH3BcD

    Feedback ZIP

    Solved in post #19, click to view
    Reply1 Like
    • 18 replies

    There are 18 replies. Estimated reading time: 16 minutes

    1. Kitch Membery @Kitch2022-03-31 02:31:29.736Z

      Thanks for this @Ben_Rubin,

      I'll investigate further when I get a chance. :-)

      Link to previous troubleshooting post:
      Can't seem to recall insert presets with Teezio's Plugin Loader #post-23

      Reply1 Like
      1. In reply toBen_Rubin⬆:
        Kitch Membery @Kitch2022-04-04 01:34:13.153Z

        Hi @chrscheuer,

        @Ben_Rubin and I have been troubleshooting an issue Ben is seeing with Teezio's Plugin Loader.

        Unfortunately, I can't seem to reproduce the issue on my system. But one thing I noticed is that Ben is using OSX Spaces to navigate between apps. Could that be causing the following issue?

        Here are the steps to reproduce (reproducible on Bens system);

        • Create a Teezio Plugin Loader preset that has the "Preset Name" property filled out like this;
        • Add a preset with the name "TEST 1" to the AAX "EQ3 7-Band" plugin.
        • Select a track in Pro Tools.
        • Run the preset twice.

        Expected behavior;
        On the first run.

        1. The "EQ3 7-Band" plugin should open in the first free slot.
        2. The AAX Preset "TEST 1" should open from the preset popup menu.
          On the second run.
        3. The "EQ3 7-Band" plugin should open in the next first free slot.
        4. The AAX Preset "TEST 1" should open from the preset popup menu.

        Actual behavior;
        On the first run.

        1. The "EQ3 7-Band" plugin opens in the first free slot. (This is expected)
        2. The AAX Preset "TEST 1" opens from the preset popup menu. (This is expected)
          On the second run.
        3. The "EQ3 7-Band" plugin opens in the next first free slot. (This is expected)
        4. The AAX Preset "TEST 1" fails to open from the preset popup menu.

        Ben has said that if a plugin window is opened prior to running the preset, opening the AAX plugin's preset menu fails.

        Here is a video of the script failing on Ben's system.
        https://www.dropbox.com/s/x3mwmu87fkrv0kd/IMG_2760.MOV?dl=0

        Here are the troubleshooting steps we've taken so far;

        • Made sure that "Link Track and Edit Selection" is activated.
        • Made sure that in Pro Tools Preferences, the language is set to "English".
        • Made sure that in Pro Tools Preferences, the "Tool Tips" checkboxes are enabled.
        • Made sure that Nothing is covering the insert slots on the selected track.
        • Checked the make sure all the TPL' Preset's "Plugin Name", "Plugin Category" & "Preset Name" properties are filled out exactly as they appear in the plugin and plugin library popup menus.
        • Keyboard Maestro has been quit.
        • FaderPort in slot 1 and Mulligan in slot 2 (Both deactivated).
        • Tried it on a blank session

        To save you searching through the log, this is where it fails;

        30.03.2022 15:13:22.67 <info> [Backend]: >> Command: AVID EQ3 7-band [user:1624569696752:ckkczttld0001jt10m5krbbh9#cl19giuc200008e10ggtwffb6]
Checking for running apps with bundle 'com.avid.ProTools'

30.03.2022 15:13:22.67 <info> [Backend]: NSArray.ArrayFromHandle count = 1

30.03.2022 15:13:22.75 <info> [Backend]: Mouse current pos is: (1820.5390625, 1294.0859375)
Clicking with mouse here: (75, 28)

30.03.2022 15:13:22.76 <info> [Backend]: #App: Activate "com.avid.ProTools" -> SAVE EVERY 60 SECONDS [ckr86f3ct0006oy106i1ctp61]

30.03.2022 15:13:22.76 <info> [Backend]: Moving mouse back to: (1820.5390625, 1294.0859375)

30.03.2022 15:13:22.76 <info> [Backend]: Position is now: (1820.5390625, 1294.0859375)

30.03.2022 15:13:22.79 <info> [Backend]: Checking for running apps with bundle 'com.avid.ProTools'

30.03.2022 15:13:22.79 <info> [Backend]: NSArray.ArrayFromHandle count = 1

30.03.2022 15:13:22.91 <info> [Backend]: Mouse current pos is: (1820.5390625, 1294.0859375)
Clicking with mouse here: (75, 28)

30.03.2022 15:13:22.91 <info> [Backend]: Moving mouse back to: (1820.5390625, 1294.0859375)

30.03.2022 15:13:22.92 <info> [Backend]: Position is now: (1820.5390625, 1294.0859375)

30.03.2022 15:13:23.64 <info> [Backend]: Mouse current pos is: (1820.5390625, 1294.0859375)
Clicking with mouse here: (804, 456)

30.03.2022 15:13:23.65 <info> [Backend]: Moving back...

30.03.2022 15:13:23.66 <info> [Backend]: Position is now: (1820.5390625, 1294.0859375)

30.03.2022 15:13:23.93 <info> [Backend]: PopupMenu full role:AXMenu

30.03.2022 15:13:23.97 <info> [Backend]: Clicking popup menu element: multichannel plug-in

30.03.2022 15:13:24.04 <info> [Backend]: Clicking popup menu element: Avid

30.03.2022 15:13:24.13 <info> [Backend]: Clicking popup menu element: EQ3 7-Band (stereo)

30.03.2022 15:13:25.38 <info> [Backend]: Mouse current pos is: (1820.5390625, 1294.0859375)
Clicking with mouse here: (143, 1463)

30.03.2022 15:13:25.38 <info> [Backend]: Moving back...

30.03.2022 15:13:25.39 <info> [Backend]: Position is now: (1820.5390625, 1294.0859375)

30.03.2022 15:13:27.60 <info> [Backend]: Logging error in action (01) WaitForPopupMenuAction: Popup window was not found after waiting 2000 ms
Logging error in action (01) OpenPopupMenuFromElementAction: Popup menu was not found

30.03.2022 15:13:27.60 <info> [Backend]: Logging error in action (01) PopupMenuSelectAction: Could not open popup menu

30.03.2022 15:13:27.67 <info> [Backend]: Logging unknown error in action (02) RunCommandAction: Teezio’s Plugin Loader: Line 306

30.03.2022 15:13:27.68 <info> [Backend]: !! Command Error: AVID EQ3 7-band [user:1624569696752:ckkczttld0001jt10m5krbbh9#cl19giuc200008e10ggtwffb6]:
Could not open popup menu (Teezio’s Plugin Loader: Line 306)
    Popup menu was not found
    Popup window was not found after waiting 2000 ms

<< Command: AVID EQ3 7-band [user:1624569696752:ckkczttld0001jt10m5krbbh9#cl19giuc200008e10ggtwffb6]

        Let me know if you have any other thoughts on what might be causing such an issue?

        And sorry for the essay. :-)

        Thanks in advance!

        Reply
        1. Christian Scheuer @chrscheuer2022-04-04 08:05:02.822Z

          Unfortunately I can't see from the video if the popup menu actually opens in the 2nd attempt. Does it? The crucial thing is knowing if SoundFlow fails to open the popup menu, or if it fails to detect the opened popup menu. We'll need a better quality screen recording to dive into that.

          Reply1 Like
          1. Kitch Membery @Kitch2022-04-04 08:53:56.396Z

            Thanks Christian,

            @Ben_Rubin could you upload a screen recording of your entire screen.

            You can do this using the Mac OSX screen recording function accessible via "Command + Shift + 5".

            Thanks. :-)

            Reply1 Like
            1. Ben Rubin @Ben_Rubin
                2022-04-05 01:49:03.331Z

                yes i can make a new view tomorrow. But, @chrscheuer, it definitely fails to open the popup menu.

                Reply
                1. Christian Scheuer @chrscheuer2022-04-05 09:15:16.551Z

                  In that case my guess is that this is indeed macOS and spaces kicking in.
                  macOS has a setting where the first click on an app that isn't focused will be ignored. So, if the focus for the PT app is lost for some reason before trying to click on the popup menu element, when SF clicks it, it wouldn't pop up, it would only set focus to the window.

                  Reply
                  1. Ben Rubin @Ben_Rubin
                      2022-04-05 16:31:40.611Z

                      hmm ok. what i will do in that case, is try this out in a different user account with no spaces and see what happens.

                      Reply1 Like
                      1. Ben Rubin @Ben_Rubin
                          2022-04-05 17:11:44.159Z

                          so it worked as expected in the other account!

                          @chrscheuer, any ideas on how to get around this, as I do like using my spaces?

                          Also, any other types of issues spaces could cause?

                          I guess i will try without it.

                          Reply
                          1. Christian Scheuer @chrscheuer2022-04-05 17:14:21.853Z

                            Generally I don't think SF works well with Spaces, so even if Kitch might help with this by adding an appActivateMainWindow and elementRaise before making the popupMenuSelect call - you could run into issues like this with a lot of actions/commands in SF.

                            Reply
                            1. Ben Rubin @Ben_Rubin
                                2022-04-05 17:41:07.399Z

                                I actually think I have been running into other problems because of this. Just tried the presets on my main machine with no Spaces and it worked just fine. so that was the issue!

                                Going to avoid Spaces now!

                                Thanks, @Kitch and @chrscheuer!

                                Reply2 Likes
                                1. Kitch Membery @Kitch2022-04-05 18:29:48.078Z

                                  @Ben_Rubin, you champion!

                                  So glad we got to the bottom of it! I recon the tradeoff will be worth it.

                                  Thanks for hanging in there with the troubleshooting on this.

                                  Rock on!

                                  Reply1 Like
                2. In reply toBen_Rubin⬆:
                  Ben Rubin @Ben_Rubin
                    2022-04-11 12:39:22.891Z2022-04-11 13:02:36.139Z

                    oh man, @Kitch and @chrscheuer, hating to revive this thread, but my issue is back! yay.

                    and this is on my now streamlined system. no Spaces, no Keyboard Maestro, no BTT, removed all Launch Agents from my User library folder. Again confirmed that SF works just fine when using a different account on the same system. So HAS to be something installed in my user account, right? It also failed with only the stock pro tools plugins installed.

                    HELP!!!

                    Here is a new video illustrating the the issue:
                    https://www.dropbox.com/s/6pt5q3xr40orr56/Screen Recording 2022-04-10 at 7.53.49 PM.mov?dl=0

                    also wondering if it is normal to have all these SF processes running at the same time?

                    thanks 🙏

                    b

                    Reply
                    1. Kitch Membery @Kitch2022-04-11 19:33:22.521Z

                      Hi @Ben_Rubin,

                      I'll take a look at it today. :-)

                      Kitch

                      Reply1 Like
                      1. Ben Rubin @Ben_Rubin
                          2022-04-11 23:31:40.066Z

                          Thanks Kitch

                          Reply
                      2. In reply toBen_Rubin⬆:
                        Ben Rubin @Ben_Rubin
                          2022-04-11 13:57:27.695Z

                          Also, right now, other scripts that use pop-up menus, that usually work fine, are failing. So this is something bigger than just at the script level. Def at the Mac UI level. I'm on Catalina 10.15.7, btw.

                          Reply
                          1. Kitch Membery @Kitch2022-04-11 20:54:39.267Z

                            Hi @Ben_Rubin,

                            I'm taking a look at your account now.

                            In the most recent video, how are you triggering the TPL preset? Are you using a Keyboard shortcut? If so what Key combination are you using?

                            Also, I think Mac OSX requires a log-out or restart after disabling Spaces. Just in case you have not done so since disabling them. :-)

                            Reply
                            1. Ben Rubin @Ben_Rubin
                                2022-04-12 04:27:02.403Z

                                hey Kitch, I am triggering it via the virtual deck in the video.

                                I have restarted a bunch since disabling Spaces.

                                Update, tho, I uninstalled and then reinstalled SoundFlow 5.0.15 and it seems to be workign again. I also disabled and uninstalled a lot of other stuff on my machine, but i think it was the reinstall. going to bed now but will re-check everything tomorrow.

                                Reply1 Like
                                1. Ben Rubin @Ben_Rubin
                                    2022-04-18 04:50:00.439Z2022-04-18 16:49:49.480Z

                                    Further update. So I've still been having this problem intermittently and I've been uninstalling other software to try to solve the problem... and I've found the cause. Default Folder X. Handy little app but when I uninstall it, the macros work perfectly. When installed and running, they fail. Not sure why this is the issue, but seems to be the case. Any other Default Folder X users out there?

                                    Also, I tried it out with multiple Spaces and it did work. But this whole episode is getting me to streamline my system more and pare down the bloat. So no Spaces, no Default Folder X, etc. Way less running in the background.

                                    ReplySolution
                              ReplyAdd progress note