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Uninstalled pro tools integration and tried to reinstall it. I get error message

By Jeremy Tomlinson @Jeremy_Tomlinson
    2022-05-06 21:33:52.356Z

    Uninstalled pro tools integration and tried to reinstall it. I get error message

    System Information

    SoundFlow 5.1.4

    OS: darwin 17.7.0

    ProductName: Mac OS X
    ProductVersion: 10.13.6
    BuildVersion: 17G14019

    Steps to Reproduce

    1. Click install and it gives me error
    2. Error installing package: Internal error: Package Key Collision. A package already exists with key ckp49i4j60000a2100yfwywgf

    Expected Result

    It to reinstall the package

    Actual Result

    It gives me error

    Workaround

    No

    Other Notes

    Links

    User UID: i2XivUcSoKcsCI4pPJUTtQj4g8u2

    Feedback Key: sffeedback:i2XivUcSoKcsCI4pPJUTtQj4g8u2:-N1QHlfGnjQB8ojw3imF

    Feedback ZIP

    Reply
    • 3 replies
    1. Christian Scheuer @chrscheuer2022-05-09 12:53:51.576Z

      Hi Jeremy,

      Thanks for letting us know about this issue. I can see that there is some residue left from your installation of the Pro Tools package which is causing it to not be able to reinstall. I'll clean this up now so that you'll be able to reinstall :)

      Reply
      1. J
        In reply toJeremy_Tomlinson⬆:
        Joe ODubhghaill @Joe_ODubhghaill
          2023-08-06 16:05:30.783Z

          same problem

          Reply
          1. Christian Scheuer @chrscheuer2023-08-06 16:54:56.444Z

            Hi Joe,

            Please report a separate bug/ticket via Help/Issue (click SF icon, choose Help/Issue and fill out the details) so we have access to your log files.

            Please click here to send us the information we need

            Reply
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