I have 2 Stream Decks, with 2 subscriptions under 1 user. How do i treat each SD seperately, Each having it's own set up. Thank you
I have 2 Stream Decks, with 2 subscriptions under 1 user. How do i treat each SD seperately, Each having it's own set up. Thank you
System Information
SoundFlow 5.1.5
OS: darwin 20.6.0
ProductName: macOS
ProductVersion: 11.6.5
BuildVersion: 20G527
Steps to Reproduce
Expected Result
Actual Result
Workaround
Other Notes
Links
User UID: X2v5iFPn0FQdBRay9x9gh9p53Pj2
Feedback Key: sffeedback:X2v5iFPn0FQdBRay9x9gh9p53Pj2:-N2N0bIJkYWUYnAC54LB
Christian Scheuer @chrscheuer2022-05-18 21:30:30.929ZHi Philip,
Could you clarify what you mean by having 2 subscriptions under 1 user? All SoundFlow accounts are personal, so 1 account = 1 user. Not sure what you're trying to achieve?
- PIn reply toPhilip_Galaura⬆:Philip Galaura @Philip_Galaura
Apologize. I received a second subscription from Avid the Avid subscription Pro Tools flex version and both are registered to my account. I have 2 Stream Decks and tried to use 2 profiles one for my main studio and the other my home studio. Didn’t work so I thought maybe I need to do something else to get it working.
Christian Scheuer @chrscheuer2022-05-18 21:48:30.867ZHi Philip,
Ah ok. When you have both the Avid Edition and Pro subscription you'll have access to Pro features. If you're on the 90-day extended Pro trial then you'll have access to Pro features for the first 90 days.
Your subscriptions don't make your account act as 2 different accounts. It's still just one account, you just have extra features as long as you have a Pro subscription active.
You can read more here:
soundflow.org/avidPlease note that with 1 SF account you can be logged in to one machine at a time, but your settings travel with you. So you can set up everything the way you want it in one location, log out, log into another machine and your settings will be there with you.
I'd highly recommend checking out some of our learning information here to get familiar with how SF works:
https://help.soundflow.org/en/articles/6170530-where-can-i-learn-about-soundflow
- PPhilip Galaura @Philip_Galaura
Thank you Christian,
I wonder if I could move that second Subscription into a new account, for my assistant. Is that possible? If so how do I go about doing that. Most likely move the Avid one which is not a trial version.
Thanks
- Christian Scheuer @chrscheuer2022-05-19 21:31:14.463Z
Hi Philip,
You can't split up the Avid Edition + extended Pro trial, they are part of the same deal. But your assistant could start a regular 30-day Pro trial if they want to, just by signing up on my.soundflow.org/signup
- PIn reply toPhilip_Galaura⬆:Philip Galaura @Philip_Galaura
I’m not explaining myself clearly I think. I currently have an annual SoundFlow subscription and a new Avid SoundFlow Pro subscription good until 2023. Just purchased new hardware etc. when I redeemed the license I automatically set it to my current SF user account and hence have 2 full licenses. I should have created a new SF user account and redeemed the Avid there but did not think it through.
- Christian Scheuer @chrscheuer2022-05-19 23:22:14.626Z
Hi Philip,
I think I understand now - could you reach out via our website chat on soundflow.org, then we can take a look at your account?
- PIn reply toPhilip_Galaura⬆:Philip Galaura @Philip_Galaura
Just reached out via chat and also I created a new account that hopefully one of these subscriptions can be moved over there. Thank you for your help and apologize for the mistake.
- Christian Scheuer @chrscheuer2022-05-19 23:46:34.044Z
Thanks Philip, I'll respond there.