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I paid for Bounce Factory subscription and IT DOESN'T WORK!

By David Klotz @David_Klotz
    2022-07-28 20:04:12.380Z

    I paid for Bounce Factory subscription and IT DOESN'T WORK!

    System Information

    SoundFlow 5.1.5

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H1519

    Steps to Reproduce

    1. open sound flow
    2. open bounce factory
    3. bounce factory trial expired
    4. paid for subscription
    5. re-launch sound flow - relaunch bounce factory
    6. bounce factory still doesn't work---says trial expired
    7. follow prompts --accidentally pay for 2nd subscriotion
    8. re-launch sound flow again - relaunch bounce factory again
    9. bounce factory still says trial expired... will not work

    Expected Result

    Actual Result

    Workaround

    Other Notes

    I NEED TO MAKE STEMS TODAY.... I am not happy .

    Links

    User UID: 0GXTLCed5kTdFxazk4Xhi3f0t232

    Feedback Key: sffeedback:0GXTLCed5kTdFxazk4Xhi3f0t232:-N85PCRN8-xoSQ7n6lvY

    Feedback ZIP

    Solved in post #5, click to view
    Reply
    • 5 replies
    1. Kitch Membery @Kitch2022-07-28 20:19:35.252Z

      Hi @David_Klotz,

      I'm sorry you are experiencing this issue, I'll have @chrscheuer look into it as soon as he can.

      As a troubleshooting step, please be sure to update to the Latest version of Bounce Factory.

      To do this, select the "Bounce Factory" package in the "Package" Column of SoundFlow, then if you are not using Bounce Factory version 1.2.37, update via the update button.

      Again, sorry for the inconvenience.

      CC @Andrew_Scheps

      Reply
      1. In reply toDavid_Klotz⬆:
        Andrew Scheps @Andrew_Scheps
          2022-07-28 20:44:51.797Z

          Hi David,

          While they figure out the issue with the store email me at info@bouncefactory.net and I can extend your trial.

          Thanks,
          Andrew

          Reply1 Like
          1. In reply toDavid_Klotz⬆:
            Andrew Scheps @Andrew_Scheps
              2022-07-28 22:08:54.581Z

              Hi @David_Klotz ,

              I'm on UK time, so I'll only be around for a little while longer if you want to get your trial extended. Email me at the address above and I can give you instructions.

              Thanks,
              Andrew

              Reply1 Like
              1. D
                In reply toDavid_Klotz⬆:
                David Klotz @David_Klotz
                  2022-07-28 22:22:18.250Z

                  thank you!! after re-starting and logging back in the app is no longer in "trial mode" thanks so much for the help and sorry about the fire drill.

                  Reply3 LikesSolution
                  1. Kitch Membery @Kitch2022-07-28 22:23:45.383Z

                    I'm glad you got it working. :-)

                    Reply
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