Stream Deck not connecting
This is a weird one as I've had my Stream Deck connected and running for a few months with no problem. But I've been away and logged in recently, started Soundflow, the stream deck lights up with the Soundflow logo and then nothing. In the SoundFlow app, if I go to "set up stream deck" and adjust the brightness, I can see that it's fully connected and controllable and responds to the brightness. So they must be connected. But when I go back to the app, and "show deck" and choose the 5x3 Pro Tools deck for example, and then click "show deck", I get nothing. It just stays on the Soundflow logo. I've disconnected, reconnected, restarted the software, etc. But just can't get it to fully respond anymore. Any ideas?
Christian Scheuer @chrscheuer2022-11-14 09:36:09.699ZHi Steve,
I'm sorry to hear that you're having issues getting your Stream Deck connected.
The best way to get support for this is to send us a Help/Issue report - see here how to do so:https://soundflow.org/docs/help#help-issue
You may also look into this troubleshooting guide for Stream Deck connectivity issues:
- MMatt Troja @Matt_Troja
I'm having exactly the same problem as Steve. Soundflow and my Stream Deck have worked flawlessly for months. Then I powered down on Thursday, left town for the weekend, and returned Sunday night to absolutely none of my decks showing up in Soundflow, and selecting the "show deck" for any selected deck does absolutely nothing. Not a single thing in my setup has changed. And nothing in either of the two links you posted directly addresses the issue.
Kitch Membery @Kitch2022-11-14 19:26:16.249ZHi @Matt_Troja
I'm sorry you are experiencing this. Could you please file a report via the Help/Issue workflow. bit.ly/sfhelpissue
By doing so we'll get the information we need to investigate and hopefully solve the issue.
Thanks in advance.
- GGlenn Calder @Glenn_Calder
Hi there, I am now having this exact problem. Was there ever a fix for this?
- Kitch Membery @Kitch2023-08-04 17:36:18.792Z
Hi Glen,
Thanks for reaching out.
As Christian mentioned in the above post, the best way to get support for this is to send us a Help/Issue report - see here how to do so:
https://soundflow.org/docs/help#help-issue
But first, be sure to read the troubleshooting guide for Stream Deck connectivity issues:
https://soundflow.org/docs/help/stream-deck
99% of the time these issues are due to the Stream Deck device restarting because it temporarily is lacking enough power delivered on the USB bus.
Thanks in advance. :-)
- GGlenn Calder @Glenn_Calder
Actually I have discovered that unless I have the Pro version, the decks won't apear on the Stream Deck. I only have the Avid version and that is why the decks no longer appear as my Pro Demo has expired. Am I correct with this? It seems odd that the Avid version doesn't support Pro Tools decks on the Stream Deck. Can you advise what the dollar conversion price is in UK pounds? This is not shown on your website so if I want the Pro version I would like to know the price in UK pounds please.
Christian Scheuer @chrscheuer2023-08-07 16:30:31.711ZHi Glenn,
That's correct. The Avid Edition is a feature reduced version that we're giving away for free, to give access to core features of the platform.
You can read more about the Avid Edition offer here:
https://soundflow.org/avid
And you can compare what's available on the different editions here:
https://soundflow.org/pricing/personalIn terms of pricing, all sales are settled in USD. Any currency conversion will be done by your bank, not on our side, so there's no settlement price for UK pounds - it will be dependent on your bank's fees and current currency rates at the time of each purchase.
- GGlenn Calder @Glenn_Calder
Thanks for the swift reply Christian. I appreciate the Avid limitations and will look to update to the Pro version. Thanks also for the currency explanation.