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Hi. I nee some healp. 16.11.2022 23:22:38.57 <info> [Backend]: !! Command Error: Close First AudioSuite plugin [user:ckp49i4j60000a2100yfwywgf:ckydgt59600003110hy9vb7kb]: Could not find Audiosuite Win

By Bjarne Stensli @Bjarne_Stensli
    2022-11-16 22:24:21.729Z

    Hi. I nee some healp. 16.11.2022 23:22:38.57 [Backend]: !! Command Error: Close First AudioSuite plugin [user:ckp49i4j60000a2100yfwywgf:ckydgt59600003110hy9vb7kb]: Could not find Audiosuite Window (Close First AudioSuite plugin: Line 3) CloseWindow requires UI Element Could not find floating window for AudioSuite plugin (AxPtFirstAudioSuiteWindow)

    System Information

    SoundFlow 5.1.11

    OS: darwin 21.4.0

    ProductName: macOS
    ProductVersion: 12.3.1
    BuildVersion: 21E258

    Steps to Reproduce

    Expected Result

    Actual Result

    Workaround

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    User UID: iJ88MwOGPeZuBO4xwzr3X2pKONJ3

    Feedback Key: sffeedback:iJ88MwOGPeZuBO4xwzr3X2pKONJ3:-NH1Xkk_Wv24VKV7I7RS

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    • 5 replies
    1. Kitch Membery @Kitch2022-11-16 22:37:50.429Z

      Hi @Bjarne_Stensli,

      I'm not sure I understand this Help/Issue report. When filing reports please provide us with as much information as possible so we can investigate and hopefully solve the issue.

      For more information on how to get help with SoundFlow please see the following article https://soundflow.org/docs/help

      Thanks in advance.

      Reply
      1. B
        In reply toBjarne_Stensli⬆:
        Bjarne Stensli @Bjarne_Stensli
          2022-11-16 22:42:45.717Z

          Hi try and use Bounce Factory. but get an error code.

          from terminal.

          16.11.2022 23:38:31.44 [Backend]: Could not get UIElement for AxPtFirstAudioSuiteWindow: Could not find floating window for AudioSuite plugin
          Logging error in action (01) CloseWindowAction: CloseWindow requires UI Element
          !! Command Error: Close First AudioSuite plugin [user:ckp49i4j60000a2100yfwywgf:ckydgt59600003110hy9vb7kb]:
          Could not find Audiosuite Window (Close First AudioSuite plugin: Line 3)
          CloseWindow requires UI Element
          Could not find floating window for AudioSuite plugin (AxPtFirstAudioSuiteWindow)

          hope you can help me :-)

          Bjarne

          Reply
          1. Kitch Membery @Kitch2022-11-16 22:46:02.431Z

            Hi @Bjarne_Stensli,

            I have moved this post to the Bounce Factory section of the forum.

            For future reference, the best way to get help with a package created by a SoundFlow user is to ask in the "Packages" section of the SoundFlow User Forum.

            To learn how to do this please watch our video on "How to get help in SoundFlow" specifically the section from 4:18 “Getting Package Help”.

            CC: @Andrew_Scheps

            Reply
            1. BBjarne Stensli @Bjarne_Stensli
                2022-11-16 22:48:06.487Z

                Thank you very much! have a nice day :-)

                Reply1 Like
            2. In reply toBjarne_Stensli⬆:
              Andrew Scheps @Andrew_Scheps
                2022-11-16 22:53:12.400Z

                Hi @Bjarne_Stensli ,

                That error message doesn’t make much sense for Bounce Factory. Can you tell me what you are doing when you get the message?

                Also, please go to the Bounce Factory package, run the script called Collect User Files. It will place a zip file on your desktop. Put it on any file sharing device and post a link here so I can have a look at the files.

                Thanks!
                Andrew

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